BuyAPlan Reviews

Name: BuyAPlan
Address: PassInc Ltd, Unit 2736, PO Box 6945, PassInc Ltd, Unit 2736, PO Box 6945, London
Rating: 4.34

4.3 Rating 2,272 Reviews

85 %

of reviewers recommend BuyAPlan

Company Reviews

Metrics

Info

4.3

Based on 2,272 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About BuyAPlan:

UK's Fastest and Easiest Planning Map Site

Visit Website

Email:

support@buyaplan.co.uk

Location:

PassInc Ltd, Unit 2736, PO Box 6945,
PassInc Ltd, Unit 2736, PO Box 6945
London
W1A 6US

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent website, easy and quick. Depending on which scale I am going to buy the name of the roads are not ever visible, so the possibility of adding a text would be great.”

Helpful Report

Posted 5 years ago

“it was not clear on the web page that both A3 and A4 sizes where available: Having purchased A4, thinking it was the only option I was latterly told by my architect the drawing was overly small for practical purposes: Seems I may have to pay again to them for a drawing they will obtain”

Helpful Report

Posted 5 years ago

Sorry to hear that John. We'll look at what we can do but there is a button with 'A4' and 'A3' on it next to the preview. Hope this helps.

Posted 5 years ago

“This is a simple, quick and relatively inexpensive process to acquire mapping for any purpose. I highly recommend it for planning purposes.”

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Posted 5 years ago

“fantastic service, if only I had heard of you years ago, this would have saved me so much time and money on additional resource. I have recommended this website to over 20 + colleagues since I have used you... Excellent!!”

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Posted 5 years ago

“Purchased 2 plans but just get screen saying preparing plan - 2 hours later same message. Contact page does not allow you send the form and live chat does not work. I have added me name so they may contact me but will not hold my breath- terrible service”

Helpful Report

Posted 5 years ago

Sorry about that. Paypal has had issues with processing payments which affects our system completing orders. The issues are resolved now.

Posted 5 years ago

“worst telephone support ever. after having to go on a google search to find a contact number. called them and got redirected to an automated line. after multiple options to go through, the "hold your line to speak to a representative" forwards you to a dead line. Line drops. Complete piss-take, waste of time, waste of money”

Helpful Report

Posted 5 years ago

“We purchased the plan to submit it for our planning application however planning rejected this plan as it did not have the appropriate markings on it (i.e. red line around our property) as such we then had to find someone who could assist in creating a version that would be accepted. I found it annoying that this was the recommended site to purchase a plan from on the planning application site yet it was not accepted by planning??!! Prior to it being rejected I was happy with the service it was quick and looked to me to show the area/location we requested.”

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Posted 5 years ago

“..........”

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Posted 5 years ago

“Unfortunately I found the process very unsatisfactory and would not wish to have to repeat it.”

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Posted 5 years ago

Sorry to hear that, what in particular caused an issue? We do have have a support video and online help but it seems you didn't contact us.

Posted 5 years ago

“Excellent & speedy service, and Planners are always happy with the product. Long may it and I continue !!! Kindest Regards - Peter Palmer - BDS Surveyors”

Helpful Report

Posted 5 years ago

“Quick and easy at reasonable prices. Doesn't allow you to download your plan in any other format, as far as I know, so that you can alter the plan.”

Helpful Report

Posted 5 years ago

“it was quick and simple to use but i thought rather expensive for a tiny, one off plan”

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Posted 5 years ago

“East to order. Smooth transaction”

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Posted 5 years ago

“Excellent Service”

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Posted 5 years ago

“I was not happy having to buy one of your plans, as I had a full detailed Land Registry plan of my house which I presented to the council when I put in my recent planning application. The puchase of your plan of my house was forced upon me on the grounds that the local planning department could not use my LR Plans as they ( The Council Palnning Dept) were 'all digital now' and would have to make mulitple copies of the LR plans to and circulate the appliction and so infrindge the LR copywrite. Your plan was rather small on the scale and was not as detailed as the LR one.”

Helpful Report

Posted 5 years ago

I think you may be confused as our plans are not Land Registry plans but OS Plans. They show the geographic boundaries and not legal boundaries. Hope this helps.

Posted 5 years ago

“The system is so easy to use and with instantaneous results”

Helpful Report

Posted 5 years ago

“Email confirmation did not work”

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Posted 5 years ago

“Annotation tools limited. No final preview before purchase so difficult to know what you will actually get”

Helpful Report

Posted 5 years ago

Thanks for the feedback however there is a preview, it is the map that you saw before ordering. There are also automatic and manual drawing tools.

Posted 5 years ago

“Great service very useful”

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Posted 5 years ago

“Easy to use and obtain plans for planning applications”

Helpful Report

Posted 5 years ago

BuyAPlan is rated 4.3 based on 2,272 reviews