BuyAPlan Reviews

Name: BuyAPlan
Address: PassInc Ltd, Unit 2736, PO Box 6945, PassInc Ltd, Unit 2736, PO Box 6945, London
Rating: 4.34

4.3 Rating 2,272 Reviews

85 %

of reviewers recommend BuyAPlan

Company Reviews

Metrics

Info

4.3

Based on 2,272 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About BuyAPlan:

UK's Fastest and Easiest Planning Map Site

Visit Website

Email:

support@buyaplan.co.uk

Location:

PassInc Ltd, Unit 2736, PO Box 6945,
PassInc Ltd, Unit 2736, PO Box 6945
London
W1A 6US

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy and fast”

Helpful Report

Posted 8 months ago

Dear Paul,Thank you so much for your outstanding 5-star rating of BuyAPlan! We greatly appreciate your feedback and support.

Posted 8 months ago

“Quick and easy - excellent service”

Helpful Report

Posted 9 months ago

Thank you so much for taking the time to give BuyAPlan a 5-star rating! We greatly appreciate your positive feedback and are thrilled to hear that you found our service quick, easy, and excellent.

Posted 8 months ago

“Simple to choose the plan you require. Adding street names on Acad very simple.”

Helpful Report

Posted 9 months ago

Dear Robert,Thank you so much for your fantastic 5-star review of BuyAPlan! We truly appreciate your support and we're thrilled to hear that you found our platform simple to use.

Posted 8 months ago

“Buy A Plan You recently charged me £9.59 for a site plan exactly the same as I had already obtained FREE from eMapsite MapShop. On your web page I asked for, and expected, my property to be outlined in red, the same as the Land Registry's product, but it just arrived 'naked' by email. I am disappointed and will neither use, nor recommend, your website again. Dr Robin Hendy.”

Helpful Report

Posted 9 months ago

Dear customer,Thank you so much for taking the time to provide us with your feedback regarding your recent experience with BuyAPlan. We deeply appreciate your honesty and for bringing these issues to our attention. However, all OS maps are paid for and in order to have a license number they cannot be offered for free. Also you simply need to click on the red boundary tool for this to be added to your map either manually or the automatically. Please drop us an email at support@buyaplan.co.uk for assistance with this issue. We hope this helps. kind regards, BuyAPlan Team

Posted 8 months ago

“excellent site always helpful”

Helpful Report

Posted 9 months ago

Dear customer,Thank you so much for your fantastic 5-star rating of BuyAPlan! We truly appreciate your kind words and are thrilled to hear that you find our site excellent and always helpful.

Posted 8 months ago

Dear Stephen,Thank you so much for awarding BuyAPlan with a remarkable 5-star rating!

Posted 8 months ago

“Quick, easy service from this site...many thanks!!”

Helpful Report

Posted 9 months ago

Dear Simon,Thank you so much for taking the time to leave us a 5-star rating for BuyAPlan. We greatly appreciate your kind words, and we are thrilled to hear that you found our service quick and easy.

Posted 8 months ago

“Does the job, but it’s annoying to be unable to annotate the 1:500 block plan to show the building in question on the site and its proposed footprint. It means printing out the plan, doing annotations manually and then re-scanning, with loss of quality.”

Helpful Report

Posted 9 months ago

Dear Philip,Thank you for taking the time to provide us with a review. We sincerely appreciate your loyalty as a customer and value your feedback and we'll take your suggestion into consideration.

Posted 8 months ago

“Very efficient service and great plans for the price.”

Helpful Report

Posted 9 months ago

Thank you so much for your outstanding 5-star rating of BuyAPlan! We appreciate your kind words and are thrilled to hear that you found our service very efficient and our plans great for the price.

Posted 8 months ago

“Straightforward purchase and easy to sort online”

Helpful Report

Posted 10 months ago

Thank you for your 5 star review!

Posted 10 months ago

“I bought a plan because it was classed as suitable for planning applications. However, the property was not marked on the plan. Customer support said that I needed to buy the plan again. Whilst I accept that I must have made a mistake I don't understand why I have to pay again. It does not cost them anything I'm using the same map data. It's just a sneaky way of charging me again.”

Helpful Report

Posted 10 months ago

Dear customer thank you for your review. Every time a plan is purchased or even previewed on the website there is a charge for that. We try to provide a free preview of OS MasterMap to all our customers compared to most other suppliers who charge just for the preview even if it is for the same area (map data). Our plans are of course suitable for a planning application, but each plan requires a different outline depending on the project and the works that each customer needs to apply for and there are two previews before you purchase to make sure you have selected and outlined the correct area. We hope this helps understand how pricing works but please feel free to reach out to us at support@buyaplan.co.uk if you have any further questions.

Posted 10 months ago

“BuyAPlan was so easy to use from logging on to following the instructions and downloading the correct map and scale needed .”

Helpful Report

Posted 10 months ago

Thank you for your kind review, we are happy to hear you are satisfied with our website!

Posted 10 months ago

“Simple to us and always accurate.”

Helpful Report

Posted 10 months ago

Thank you for your 5 star review, it's really appreciated.

Posted 10 months ago

“Excellent service and you can download your plans immediately”

Helpful Report

Posted 10 months ago

We are so pleased to read your kind review, thank you!

Posted 10 months ago

“The Plan scale did Not enclose the total area of the property 1:200 , I assumed it would on payment I obviously needed 1:500. Then it had some sort of message that I only had seconds to download the plan just bought I immediately clicked cos like most companies now they try to screw you and thought I would have to immediately download. Very disappointed did not even let me put in the boundary but I thought that this option is available after you pay. Sorry do not buy from this site, wasted my roubles. Just before I submit this review noticed that you must include your email why? the only way you can submit a review is by them knowing your email address. Oh! well another disappointment roll on death.”

Helpful Report

Posted 11 months ago

Dear customer, thank you for taking the time to provide a review. There is no time limit on our website so please so we are not sure why you felt that the service is rushed. You can download your plan using the link provided after payment but if you lost that, a link is provided by email as well and you have many weeks to download your plan. If this is lost as well, you can always reach out to us and we'll be happy to resend the plan to you. There are clear instructions and a help video on the website to help you with your purchase as well as phone, chat and email assistance. We'll be happy to help you in the future if you need a plan again.

Posted 10 months ago

“Great service and helpful once when I was struggling however one little thing that might help is once you have purchased a plan via email you tend to loose it shortly afterwards. If the email would or could stay live that would be helpful and you feel like you’ve not lost and money.”

Helpful Report

Posted 11 months ago

Thank you for your feedback! You can download your plan using the link sent to your email address to download it again! We hope this helps and thank you for the 5 stars!

Posted 11 months ago

“I think it would be good to have a discount for buying several different plans in the same purchase rather than only for 2 of the same plan at different scales.”

Helpful Report

Posted 11 months ago

Thank you for your feedback and your review!

Posted 11 months ago

“Bought a plan but clicked the wrong button to outline the boundaries. Couldn’t change it and if I needed the right one I would’ve had to buy another one 😡”

Helpful Report

Posted 11 months ago

Dear customer thank you for your feedback. Unfortunately it's not possible to change a map after it has been generated. Please send us a message at support@buyaplan.co.uk for further assistance.

Posted 11 months ago

“Website was easy to navigate and quality of plan was good.”

Helpful Report

Posted 11 months ago

Thank you so much for the 5 star review!

Posted 11 months ago

“Met my planning requirements.”

Helpful Report

Posted 11 months ago

Thank you for taking the time to provide 5 stars for us!

Posted 11 months ago

“I have some concerns regarding the ability to scale the plans to take measurements. I set the printer to copy at 100% and when I check my scale rule measurement against the scale on the print there is a discrepancy. So I cannot safely take measurements off the plan”

Helpful Report

Posted 11 months ago

Thank you for your review. Please send us a message at support@buyaplan.co.uk with your order number so that we can assist you with this.

Posted 11 months ago

BuyAPlan is rated 4.3 based on 2,272 reviews