BuyAPlan Reviews

Name: BuyAPlan
Address: PassInc Ltd, Unit 2736, PO Box 6945, PassInc Ltd, Unit 2736, PO Box 6945, London
Rating: 4.35

4.4 Rating 2,304 Reviews

85 %

of reviewers recommend BuyAPlan

Company Reviews

Metrics

Info

4.4

Based on 2,304 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About BuyAPlan:

UK's Fastest and Easiest Planning Map Site

Visit Website

Email:

support@buyaplan.co.uk

Location:

PassInc Ltd, Unit 2736, PO Box 6945,
PassInc Ltd, Unit 2736, PO Box 6945
London
W1A 6US

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent way to buy Plans for Planning Applications. Very simple to use and good value. A great time saver. Thank you.”

Helpful Report

Posted 4 years ago

“Buy a plan claims it takes 5 minutes to create...several days and numerous log in attempts I was told there was a n issue with the site.”

Helpful Report

Posted 4 years ago

Thanks for your review. Unfortunately we suspect that during the check out process either the back button was hit in error, or the internet went down causing a delay for you. Sincere apologies, I trust you were happy with the plan once it was delivered.

Posted 4 years ago

“The plan was great, but I suspect the program isn’t totally mobile-friendly as initially I found it quite difficult to edge the building in red. I had to start again, but the end result was very good. If I hadn’t had these difficulties I would have given it 5 stars.”

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Posted 4 years ago

“The plan was nice and clear, but was hoping there’d be an option to have dwg version too. Tried converting the pdf to dwg on autocad, but this didn’t work. Should be made clearer that only pdfs are provided!”

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Posted 4 years ago

“Fairly easy to use. But when an error was made I found it difficult to correct so ended up having to complete red area so that I could delete and start again. The map when finished was good”

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Posted 4 years ago

“Basically Ok but it was difficult to draw the property boundary accurately. Very expensive - a whole OS sheet is about £8.50”

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Posted 4 years ago

“Quick and easy to do. Not expensive and received it very quickly.”

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Posted 4 years ago

“Easy to navigate, with competative prices”

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Posted 4 years ago

“Your service was the best I've had. Very quick and no need for any physical contactor fancy codes or the like. Just put in the postcode, select from the list, mark the boundary, pay the fee and get the map. Just what I needed, thanks.”

Helpful Report

Posted 4 years ago

“will not use site again, difficult to download material!”

Helpful Report

Posted 4 years ago

“Great, but trying to plot without box tools or measuring guides lead to our planning being rejected and we had to re-plot the square.”

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Posted 4 years ago

“Fast, easy to use and immediately available”

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Posted 4 years ago

“Excellent service”

Helpful Report

Posted 4 years ago

“Very poor service. I made a mistake on the plan as l believe the instructions are not clear. I contacted your customer service, they said you would contact me but that never happened. Will never use your services again”

Helpful Report

Posted 4 years ago

Thanks for your review and sorry to hear about the problems you have had. We have not received any emails requesting support from you. Please get in touch via the support form on the site and we will be happy to help. If a customer selects the incorrect boundaries in error we are happy to refund 70% of the cost of the plan.

Posted 4 years ago

“Ideal and easy to use”

Helpful Report

Posted 4 years ago

“uncontactable. No telephone number for when things go wrong. If you do manage to dig it out its just a lady who takes a message to then email them. Literally no help at all. Do not reply to emails. Do not use.”

Helpful Report

Posted 4 years ago

Thanks for your review and I am sorry you had a negative experience using our site. We have no record of a message from you, or an email. We have a contact form on our site, and you can email us at support@buyaplan.co.uk . We also have a new contact tel service as follows 0330 1332950. When a customer has made an error with the red line boundaries and receives an incorrect selection we are happy to refund 70% of the cost so that they may re order the correct selection. If the underlying mapping from the OS is incorrect (which is rarely the case), we will provide a 100% refund.

Posted 4 years ago

“Good, fast, efficient service.”

Helpful Report

Posted 4 years ago

“Its quick and easy to select the plan required and the cost is very good.”

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Posted 4 years ago

“Excellent personal support to complement a good web site.”

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Posted 4 years ago

“Easy access from Planning portal. Plans to specification of planning department. Makes planning application easy.”

Helpful Report

Posted 4 years ago

BuyAPlan is rated 4.4 based on 2,304 reviews