BuyAPlan Reviews

Name: BuyAPlan
Address: PassInc Ltd, Unit 2736, PO Box 6945, PassInc Ltd, Unit 2736, PO Box 6945, London
Rating: 4.34

4.3 Rating 2,273 Reviews

85 %

of reviewers recommend BuyAPlan

Company Reviews

Metrics

Info

4.3

Based on 2,273 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About BuyAPlan:

UK's Fastest and Easiest Planning Map Site

Visit Website

Email:

support@buyaplan.co.uk

Location:

PassInc Ltd, Unit 2736, PO Box 6945,
PassInc Ltd, Unit 2736, PO Box 6945
London
W1A 6US

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Impossible to get it accurate, maps not up-to date, when they make an error (Colors not as you put them) they blame you. Con artiste and £££ for 2 pathetic electronic pieces of rubbish - don't bother. And they are not sorry, just ignorant when you email them with the mistake.......”

Helpful Report

Posted 7 years ago

Sorry to hear your issue. As with all plans from the OS, they are never 100% up to date but for >99% of times they are. The web site will only send you the plan you ordered and any lines you added. You incorrectly added the lines and the site sent you what you ordered. We did offer the refund your mistaken order at the time however.

Posted 7 years ago

“It was a clear plan sitable for planning offices.”

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Posted 7 years ago

“I was able to get the plans I wanted in a fast and easy to follow manner.”

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Posted 7 years ago

“I was able to buy a plan”

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Posted 7 years ago

“Very easy to use and obtain relevant site plans.”

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Posted 7 years ago

“I got my plans ... the second time around. I don't think that it was overly clear to select my the plans with the red outline on. As a result i have had to purchase the documents twice so that is disappointing. I think making it really clearer (and if it was me that made the mistake which I assumed it was hence me buying twice) for customers selecting the right option would be good.”

Helpful Report

Posted 7 years ago

Hello Carl, thanks for the feedback. The requirement to add a red line is clearly shown on step 2 when you order. However we do not make it mandatory as it is not needed by all customers. Hope this helps.

Posted 7 years ago

“EASY TO CHOOSE AND COLLECT, BUT ONE THING I WOULD LIKE TO ADD A COUPLE OF TIMES I HAVE BOUGHT THE SAME PLAN (SAME ADDRESS) A THIRD TIME IN ERROR MAYBE IT WOULD BE HELPFUL IF YOU HAD A POP UP MESSAGE TELLING YOU HOW MANY TIMES YOU HAVE CHOSEN THAT SAME ADDRESS, IT WOULD BE HELPFUL”

Helpful Report

Posted 7 years ago

Thanks for the feedback. We do display a message that warns the user if exactly the same area is added multiple times to the basket so perhaps you missed it. Hope this helps.

Posted 7 years ago

“It was a quick and easy with all the details I required on the map.”

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Posted 7 years ago

“"Planning rejected it, no compass not clear enough. Red and blue line not clear, difficult to work with. Details of scale not clear, tinny don't." In response to you email:- ' You have not submitted a valid block plan;. Please provide a block plan to scale of not less than 1:500 with the site boundary outlined to match the location plan showing a north point. Please ensure that the position of the proposed works are clearly annotated on this plan.' I did submit you plan as a 'Block Plan' and the council did not accept it. To me they are saying they do not recognise the scale of the plan you supplied or the north point and the boundary was not clear which was difficult to use.”

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Posted 7 years ago

Sorry to hear that however all our plans display a North point top left and scale bottom left so I'm not clear why it was rejected for these reasons. Can you clarify to us please?

Posted 7 years ago

“excellent and fast service just what you need to keep things moving plus its one less thing to worry about.”

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Posted 7 years ago

“Very quick and efficient”

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Posted 7 years ago

“Easy to use economic - shame can’t order more than two copies anymore with discount!!!”

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Posted 7 years ago

“No plan no build. Simple! Fast easy online service.”

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Posted 7 years ago

“Brilliant service!”

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Posted 7 years ago

“its quick and simpme to use.”

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Posted 7 years ago

“BuyAPlan is simple and easy to use. I use for all my block plans and would recommend.”

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Posted 7 years ago

“Easy purchase and upload and, importantly, accepted by my Local Authority’s Planning Department.”

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Posted 7 years ago

“Absolute disgrace the amount it costs and as soon as you download the map is no longer available.. I could not get a preview to generate of one of my maps and when I paid it was the wrong area .. you can only get a 70% refund and I was asked for a number on the plane and there is none.. always the same great at taking your money and make it so tiresome to get it back its a joke. Getting 4 plans was hard work .. Im sure I was just unlucky”

Helpful Report

Posted 7 years ago

Thanks for the feedback. Our maps are available to download for up to 1 year after order. The plans can also be instantly downloaded after ordering so perhaps you did not wait to download them? Finally you just need to contact us as we can always forward them. In terms of the wrong area, you can preview your plan before ordering and the site will send exactly the same area you've previewed. However where customers order the wrong area we do refund 70% of the plans value to cover costs. I hope this clarifies for you.

Posted 7 years ago

“I ordered 2 maps but what I got was different to what I ordered and did not match the preview. The scales were totally different to that ordered. The red outline added to the colour PDF was missing and there was a red outline that I didn't add to the black and white PNG file.”

Helpful Report

Posted 7 years ago

Thanks for the feedback. In terms of the wrong area, you can preview your plan before ordering and the site will send exactly the same area you've previewed. I hope this clarifies for you.

Posted 7 years ago

“I was a first time user of the site & must admit not very familiar with terms such as PDF & Dwg. I bought a plan & found that my laptop, iPad & iPhone could not open it. Even the local council office were not able to open the plan attachment. It seems that I bought a plan that could only be open with CAD software. As my application for friend was urgent I had to get a plan from another source. I have been refused a refund because the organisation say that their terms & condition say I am not entitled. I am a pensioner & did ask for help by way of them sending me a plan I could open by email but it was not sent. No compassion terms & conditions over ride any sense of ethics & allowance for the less IT literate. I don't think I want to get any plan from them again.”

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Posted 7 years ago

Thanks for the feedback however the Buyaplan site does not sell DWG or CAD plans so I think you must be confusing us with another site.

Posted 7 years ago

BuyAPlan is rated 4.3 based on 2,273 reviews