BuyAPlan Reviews

Name: BuyAPlan
Address: PassInc Ltd, Unit 2736, PO Box 6945, PassInc Ltd, Unit 2736, PO Box 6945, London
Rating: 4.34

4.3 Rating 2,272 Reviews

85 %

of reviewers recommend BuyAPlan

Company Reviews

Metrics

Info

4.3

Based on 2,272 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About BuyAPlan:

UK's Fastest and Easiest Planning Map Site

Visit Website

Email:

support@buyaplan.co.uk

Location:

PassInc Ltd, Unit 2736, PO Box 6945,
PassInc Ltd, Unit 2736, PO Box 6945
London
W1A 6US

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and efficient”

Helpful Report

Posted 4 years ago

“Very unhappy . Having purchased the plan and submitted it with our application Southend planning authority rejected it. The red line was placed around the edge of the house rather than border of the property. Are they wrong or is it that you a charging for a service and do not understand the necessary regulations?”

Helpful Report

Posted 4 years ago

Thank you for your review and we are sorry to hear you did not get the plan you required. Thankfully the majority of our customers are very happy with the service. It would be impossible for the system to draw the boundaries without the customer's input. We make alot of effort to describe how to use the system correctly on the site and welcome input to improve it further. When customer error has resulted in an incorrect selection being made we are happy to refund 70% of the cost of the plan so that the correct selection can be re ordered. If you would like to persue this option please use the contact form on the site or email support@buyaplan.co.uk

Posted 4 years ago

“I bought a plan not realising what was showing was exactly what I would receive, I thought it was an example. So a total waste of money and just drew my own instead.”

Helpful Report

Posted 4 years ago

Thankyou for your review and we were sorry you were not able to master the tools on our site. Thankfully the majority of our users are happy with the service which offers much more affordable mapping than the OS for the level of detail. When a customer error results in them receiving an incorrect map we do offer a 70% refund if they reorder. Finally we take feedback seriously and are constantly striving to make the site user friendly with instructional videos etc available on the site.

Posted 4 years ago

“easy access and no fuss - instant response, many thanks”

Helpful Report

Posted 4 years ago

“quick and easy overall. A little expensive. Not easy to draw a red line around the location plan.”

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Posted 4 years ago

“Simple Very effective system. Map obtained in a matter of minutes”

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Posted 4 years ago

“I needed a plan of my property for the council and I was completely lost and didn’t know what I needed to do. This was very self explanatory and you could practice with everything before paying or even giving them your email address or anything in case you wanted to use someone else. I will definitely use again if needed.”

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Posted 4 years ago

“I needed plan's quickly . Very happy .”

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Posted 4 years ago

“Quick & easy. Not expensive & very useful.”

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Posted 4 years ago

“Excellent service, good choice and very easy to use.”

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Posted 4 years ago

“Kind of ridiculous that we are required to supply a plan that you charge £12 for when it's just a .pdf download that essentially is just a drawing of a rectangle that supposedly represents my house. If I'd known I could have made one myself in about 3 mins. Quicker than it took to navigate your website.”

Helpful Report

Posted 4 years ago

Many thanks for your review, we take all comments on board. Thankfully the majority of our customers are happy with our product which is competitively priced in comparison with the Ordinance Survey who charge more for this level of mapping.

Posted 4 years ago

“Reliable, efficient and good value”

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Posted 4 years ago

“Excellent service. Provides exactly what is required by the planning authorities.”

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Posted 4 years ago

“The plan was very clear and precise but I thought £14.00 was rather expensive.”

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Posted 4 years ago

“Very straightforward to use.”

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Posted 4 years ago

“I have been very impressed with Buy A Plan. I was in need of a plan at very short notice, which they were able to provide and also to a very high standard. ...also a lot of good advice re my planning application. I would definitely recommend them.....”

Helpful Report

Posted 4 years ago

“Over priced for what it was. Unlikely to use the service again.”

Helpful Report

Posted 4 years ago

Many thanks for your review. Thankfully our customers are mostly very happy with the service and if you investigate further you will find the OS charge far more for this level of detailed mapping. We are in fact one of the cheapest suppliers of this kind of mapping.

Posted 4 years ago

“We could not get the appropriate scale for our needs. It was difficult to navigate through the system. It would be improved immensely if the line drawing tool showed the meters as per the scale of the plan.”

Helpful Report

Posted 4 years ago

Many thanks for your review. Customer feedback is important to us and we will take your comments on board for future development of the site.

Posted 4 years ago

“Simple and easy to do”

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Posted 4 years ago

“I was surprised how easy it was, when I was told where I could get the right one.”

Helpful Report

Posted 4 years ago

BuyAPlan is rated 4.3 based on 2,272 reviews