BuyAPlan Reviews

Name: BuyAPlan
Address: PassInc Ltd, Unit 2736, PO Box 6945, PassInc Ltd, Unit 2736, PO Box 6945, London
Rating: 4.34

4.3 Rating 2,272 Reviews

85 %

of reviewers recommend BuyAPlan

Company Reviews

Metrics

Info

4.3

Based on 2,272 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About BuyAPlan:

UK's Fastest and Easiest Planning Map Site

Visit Website

Email:

support@buyaplan.co.uk

Location:

PassInc Ltd, Unit 2736, PO Box 6945,
PassInc Ltd, Unit 2736, PO Box 6945
London
W1A 6US

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service continues to exceed my expectations”

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Posted 4 years ago

“Extremely useful up to date plan. Serve my purpose well.”

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Posted 4 years ago

“Simple, quick and hassle free to use. Highly recommended and I will use again.”

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Posted 4 years ago

“The website is confusing and difficult to use, I requested a red outline on the block plan (the option was selected) but had to pay first before I could see the plan layout and when received the red outline was not there, but instructions to print out and use a red pen!!!! Very poor for the charge of c£25 - I dont usually say things like this, but it is a complete rip off, you cannot submit a planning application without a location plan, and the quality of the product is very poor for the charge you apply”

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Posted 4 years ago

“Quick and painless”

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Posted 4 years ago

“Excellent quick service”

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Posted 4 years ago

“Straightforward simple service, from the comfort of home. Quick and easy.”

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Posted 4 years ago

“I ended up buying three plans and I asked repeatedly for help. The online chat promised up get someone to call me buy this never happened. I ended up spending three times the money and was never offered any support.”

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Posted 4 years ago

“Not BuyAPlan's fault but boundary data sometimes out of date”

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Posted 4 years ago

“Simple to navigate and good quality plans. Thank You!”

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Posted 4 years ago

“I logged on to buy plan, spent an hour trying to find a way to buy a plan but just get told I've used up all my free views I JUST WANT TO BUY A PLAN”

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Posted 4 years ago

“Easy to use and excellent swift response.”

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Posted 4 years ago

“In my response to my previous review the following response was posted "Thanks for this. The site will only send you the area you've previewed prior to clicking the Buy Now button. Perhaps you had added another area in your basket?" this was not the case and I did explain this and send a video to the support team who despite an initial quick response have not replied after three chases. All that said it was a really quick service and payment was easy, but I didn't get what I paid for and am now being ignored by the support team. Updated as requested 08/07/2020 - I did receive a reply and a refund which was dealt with quickly on 9 June. I also quickly responded on 9 June sending chase emails on 11th, 14th and 19th June to which I have had no reply. On the 11th June I sent a video recording of the second order I placed showing that the website has a fault it is these emails that have been ignored so I am not able to revise the review as the facts are all still true.”

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Posted 4 years ago

Hello Liam, we did respond on June 8th with an offer a refund if you reordered the correct area and have heard nothing back from you.

Posted 4 years ago

“The plan produced on the website was not the one produced in the pdf. I have emailed about this and chased but still not had a response.”

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Posted 4 years ago

Thanks for this. The site will only send you the area you've previewed prior to clicking the Buy Now button. Perhaps you had added another area in your basket?

Posted 4 years ago

“I find your service very quick and easy to follow and I will continue to use Buy A Plan”

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Posted 4 years ago

“Very easy to use and efficient”

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Posted 4 years ago

“easy to use/buy”

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Posted 4 years ago

“Very user friendly site, makes buying a plan so easy”

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Posted 4 years ago

“Very badly designed website and hard to use. I can use AutoCAD but even then I found your website is hard to use. Would not recommend this website to any one. My plan was rejected by the Planning Authority that I sent the plan to and I had to get one from another website.”

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Posted 4 years ago

Thanks for the anonymous feedback. Checking your details it appears you did not contact our customer support about this which means we cannot assist. The only reason a plan is rejected would be that you red lined the wrong area, in which case we would refund and allow you to order again to rectify your mistake. Our site is also regularly praised for its ease of use as it is one of the few to show you the same mapping that is delivered in the order.

Posted 4 years ago

“Very efficient system to use and reasonably priced.”

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Posted 4 years ago

BuyAPlan is rated 4.3 based on 2,272 reviews