BuyAPlan Reviews

Name: BuyAPlan
Address: PassInc Ltd, Unit 2736, PO Box 6945, PassInc Ltd, Unit 2736, PO Box 6945, London
Rating: 4.34

4.3 Rating 2,272 Reviews

85 %

of reviewers recommend BuyAPlan

Company Reviews

Metrics

Info

4.3

Based on 2,272 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About BuyAPlan:

UK's Fastest and Easiest Planning Map Site

Visit Website

Email:

support@buyaplan.co.uk

Location:

PassInc Ltd, Unit 2736, PO Box 6945,
PassInc Ltd, Unit 2736, PO Box 6945
London
W1A 6US

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The site map was quick abd easy to create. Perfect for our application. Thank you for the very quick response to my query!”

Helpful Report

Posted 4 years ago

“For regular or people whose job involves property development it maynot be necessary to use BuyAPlan. But it is essential for occasional or one off Users,people like me who are putting in a garden Shed Who need Planning Permission and have no idea how its done.”

Helpful Report

Posted 4 years ago

“It does not show you the plan you have outlined before purchasing. As a result the plan I have got is half of what I thought I was buying. Asked for a refund and no reply. Other online plan service has this service. Very disappointed and will not use this company again. I have complained directly and gave option but seem to be happy with me leaving a bad review than resolving the issue! Poor business decision!!”

Helpful Report

Posted 4 years ago

Thank you for your review and I am sorry you have a negative experience on our site. It is impossible for a boundary to be set for a map without the customer having selected the boundary with the red line. If a customer inadvertently adds incorrect boundaries to their map and receives an incorrect area we are pleased to offer a 70% refund so that they may re order a correct selection. If the underlying Ordinance Survey map is incorrect we are happy to provide a full refund. The majority of our customers are satisfied with our service and it is a rare occurrence for a map to be incorrect. When you contacted our site for support we responded twice, the first time at 2.30pm on August 17th, the second on 12.48am on the 18th. On both occasions we can see that the email was read and so I am sorry that you chose not to follow up the customer support you were being offered.

Posted 4 years ago

“Buying OS maps from BUYAPLAN has been very easy and the prices are very good. Services from BUYAPLAN are excellent!”

Helpful Report

Posted 4 years ago

“Whilst the technology to receive the plan was passable, the price is a ripoff, and the plan was inaccurate, transposing the names of adjacent properties. This service should be provided by OS at a fair price, and should be accurate. The insistence of the planning portal that this service be used amounts to collusion between two business entities, especially the requirement to pay for two versions (block plan and site plan) when I only wishes to replace windows.”

Helpful Report

Posted 4 years ago

Thank you for your review and I am sorry you had a negative experience on our site. If the underlying mapping - as provided by the OS - is checked and found to be incorrect (which you suggest when mentioning property names have been transposed) we are happy to provide a 100% refund. Please could you complete the support form on the site giving full details so that we can check but please bear in mind that it is highly unusual for OS maps to be inaccurate.

Posted 4 years ago

“I recently purchased a plan of a house in Toys Hill, Brasted, Kent, TN86NP but I did not have the opportunity to download. After several attempts of contacting you I eventually got a response asking for the original order number which I did not have but I did have have the invoice number at the time which I emailed to you but no further contact. I have now reordered and completed the transaction and downloaded the plan I wanted, so I paid twice!!”

Helpful Report

Posted 4 years ago

Thank you for your review and we are sorry to hear you have had these issues. A download link is sent immediately after order. We responded to your first email 3 minutes after it was sent on July 29th at 1.03pm requesting details of the order so that your order could be re sent. You did not reply. If you had responded to that email you would not have needed to order twice. Now that you have done so we are happy to refund you - please use the support form on the site to request the refund.

Posted 4 years ago

“Easy to use . Immediate response .”

Helpful Report

Posted 4 years ago

“Easy and instant at a good price. I needed it for a planning application. Why go anywhere else?”

Helpful Report

Posted 4 years ago

“This was expensive and you delivered a flawed plan. I selected a red outline and clicked in the garden area of a property to highlight the boundary of the whole property. The red outline was omitted where the wall of the house and the boundary coincided. That meant my planning application was rejected by the council planning dept. You plans are touted as ideal for the purpose of planning applications, yet it can deliver a plan that does not comply with the relevant legislation. That is unacceptable and that unacceptability is made worse by the high cost.”

Helpful Report

Posted 4 years ago

Thank you for your review and I am sorry you have a negative experience on our site. It is impossible for a boundary to be set for a map without the customer having selected the boundary with the red line. If a customer inadvertently adds incorrect boundaries to their map and receives an incorrect area we are pleased to offer a 70% refund so that they may re order a correct selection. If the underlying Ordinance Survey map is incorrect we are happy to provide a full refund. The majority of our customers are satisfied with our service and it is a rare occurrence for a map to be incorrect. I trust you will have a more positive experience if you use our service again.

Posted 4 years ago

“Very easy process.”

Helpful Report

Posted 4 years ago

“Excellent way to buy Plans for Planning Applications. Very simple to use and good value. A great time saver. Thank you.”

Helpful Report

Posted 4 years ago

“Buy a plan claims it takes 5 minutes to create...several days and numerous log in attempts I was told there was a n issue with the site.”

Helpful Report

Posted 4 years ago

Thanks for your review. Unfortunately we suspect that during the check out process either the back button was hit in error, or the internet went down causing a delay for you. Sincere apologies, I trust you were happy with the plan once it was delivered.

Posted 4 years ago

“The plan was great, but I suspect the program isn’t totally mobile-friendly as initially I found it quite difficult to edge the building in red. I had to start again, but the end result was very good. If I hadn’t had these difficulties I would have given it 5 stars.”

Helpful Report

Posted 4 years ago

“The plan was nice and clear, but was hoping there’d be an option to have dwg version too. Tried converting the pdf to dwg on autocad, but this didn’t work. Should be made clearer that only pdfs are provided!”

Helpful Report

Posted 4 years ago

“Fairly easy to use. But when an error was made I found it difficult to correct so ended up having to complete red area so that I could delete and start again. The map when finished was good”

Helpful Report

Posted 4 years ago

“Basically Ok but it was difficult to draw the property boundary accurately. Very expensive - a whole OS sheet is about £8.50”

Helpful Report

Posted 4 years ago

“Quick and easy to do. Not expensive and received it very quickly.”

Helpful Report

Posted 4 years ago

“Easy to navigate, with competative prices”

Helpful Report

Posted 4 years ago

“Your service was the best I've had. Very quick and no need for any physical contactor fancy codes or the like. Just put in the postcode, select from the list, mark the boundary, pay the fee and get the map. Just what I needed, thanks.”