BuyAPlan Reviews

Name: BuyAPlan
Address: PassInc Ltd, Unit 2736, PO Box 6945, PassInc Ltd, Unit 2736, PO Box 6945, London
Rating: 4.35

4.4 Rating 2,304 Reviews

85 %

of reviewers recommend BuyAPlan

Company Reviews

Metrics

Info

4.4

Based on 2,304 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About BuyAPlan:

UK's Fastest and Easiest Planning Map Site

Visit Website

Email:

support@buyaplan.co.uk

Location:

PassInc Ltd, Unit 2736, PO Box 6945,
PassInc Ltd, Unit 2736, PO Box 6945
London
W1A 6US

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I contacted buy a plan for 2 plans, one 1:500 and one 1:1250. The preview was just short of what I needed so I used the chat facility to see if what you saw was what you got as the description was slightly misleading. I asked the specific question, does the A4 print show more than the preview screen and was told categorically Yes. I bought the prints, it didn't. I have complained and asked for a refund and have asked for the Chat to be reviewed to prove what I asked for. I was told I would be contacted in 24 to 48 hours. Nothing. Very poor after service and very disappointed. If the map you need is covered in the preview it would have been good, however it didn't.”

Helpful Report

Posted 4 years ago

Howard thanks for your review. I understand you have now been contacted and refunded. Apologies for the issues.

Posted 4 years ago

“Provided options at competitive price for unusual property”

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Posted 4 years ago

“Would be useful if the site in question could be outlined in red or another colour at the user's option...”

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Posted 4 years ago

“Excellent service. You need location plans for both building regulations & planning permission.”

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Posted 4 years ago

“Simple to purchase, easy to find what you needed.”

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Posted 4 years ago

“The plans I created were returned to me by planning because they were not to scale accurately. It was not possible to accurately draw lines of precise length on your programme, which makes it pretty useless for planning applications. If there is a way, please let me know, because it certainly wasn't obvious.”

Helpful Report

Posted 4 years ago

Thanks for your review and I am sorry to hear you had a negative experience with the site. Fortunately the majority of our customers are happy with the service. In your case we are happy to refund you as the plans were rejected. If you get in touch via support@buyaplan.co.uk or the form on the site this will be arranged.

Posted 4 years ago

“It was relatively simple to obtain the os map required”

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Posted 4 years ago

“Good service Thank you”

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Posted 4 years ago

“Relatively easy to use but double check the requirements from your planning office before you adjust the scale”

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Posted 4 years ago

“I don't buy plans on a regular basis but when the occasion arises I have found the ease and simplicity of your service plus the speed by which I can the plans I need can be obtained excellent. Many thanks.”

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Posted 4 years ago

“Simple, Easy to use web site with quick access to the right plans. Ideal for planning applications.”

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Posted 4 years ago

“Of the two options on the Planning Portal website, this was the easier to use. However, I think there could be ways to make it more friendly - eg. something telling you the real-life dimensions of the shape you're drawing; more about what you need to do for a site plan and for a location plan.”

Helpful Report

Posted 4 years ago

“I bought the plan to show the boundary of a Church for a planning application. The complete outside boundary as required did not show as the instructions said it would - it should numerous areas in the Churchyard as separate parts and there did not appear to be anyway to join them suitably. I ended up (after having it returned from the planning department) having to import the map into photoshop in black and white and put the line around the outside myself in red.”

Helpful Report

Posted 4 years ago

“I found it difficult to download to start with but the help i got from Ben? was very helpful and I got there in the end.”

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Posted 4 years ago

“A very poor experience: the Plan was REJECTED by the Planning Authority as inaccurate as it doesn't show a boundary between curtilage (my garden) and agricultural land ("a paddock") although there is no physical boundary. As you deny any responsibility for mapping errors I've just wasted £25.00 and although I've shown the Planner I don't need to spend £400+ for "change of use" i.e. to a garden due to prior approved application. I have now been sent a list of queries more relevant to a major urban development than a wooden shed (20 x 12 ft) albeit in an AONB e.g. scale plans for all trees and hedges on-site and adjacent properties, drainage etc.”

Helpful Report

Posted 4 years ago

Thank you for your review and I am sorry you have a negative experience on our site. It is impossible for a boundary to be set for a map without the customer having selected the boundary with the red line. If a customer inadvertently adds incorrect boundaries to their map and receives an incorrect area we are pleased to offer a 70% refund so that they may re order a correct selection. If the underlying Ordinance Survey map is incorrect we are happy to provide a full refund. The majority of our customers are satisfied with our service and it is a rare occurrence for a map to be incorrect. I trust you will have a more positive experience if you use our service again.

Posted 4 years ago

“Your website is easy to use for those that good with computers please help those that don’t know to well”

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Posted 4 years ago

“Comprehensive choice of sizes and locations, giving adequate details and local names for added information.”

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Posted 4 years ago

“We found it very difficult to measure correctly when line drawing and edit or undo no existent which means we had to print it of without the bit we wanted to show. Rendering the plan useless”

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Posted 4 years ago

I am sorry you found our site difficult to use. It does require accurate input from the customer in terms of drawing the boundaries with the red line. If you have inadvertently drawn incorrect boundaries and received the wrong selection of the map we are happy to refund 70% of the cost to enable you to re order if required.

Posted 4 years ago

“Found out we needed to make a planning application for a 2m high fence on a public highway and used an on line planning portal which directed us to your service. Bought the location plan and site plan to include in our electronic submission and found your service quick, easy to use and good value for money. Thank you.”

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Posted 4 years ago

“The Council refused to accept the plans as they were incorrect, wasted time and money!”

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Posted 4 years ago

BuyAPlan is rated 4.4 based on 2,304 reviews