BuyAPlan Reviews

Name: BuyAPlan
Address: PassInc Ltd, Unit 2736, PO Box 6945, PassInc Ltd, Unit 2736, PO Box 6945, London
Rating: 4.34

4.3 Rating 2,272 Reviews

85 %

of reviewers recommend BuyAPlan

Company Reviews

Metrics

Info

4.3

Based on 2,272 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About BuyAPlan:

UK's Fastest and Easiest Planning Map Site

Visit Website

Email:

support@buyaplan.co.uk

Location:

PassInc Ltd, Unit 2736, PO Box 6945,
PassInc Ltd, Unit 2736, PO Box 6945
London
W1A 6US

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great, but trying to plot without box tools or measuring guides lead to our planning being rejected and we had to re-plot the square.”

Helpful Report

Posted 4 years ago

“Fast, easy to use and immediately available”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“Very poor service. I made a mistake on the plan as l believe the instructions are not clear. I contacted your customer service, they said you would contact me but that never happened. Will never use your services again”

Helpful Report

Posted 4 years ago

Thanks for your review and sorry to hear about the problems you have had. We have not received any emails requesting support from you. Please get in touch via the support form on the site and we will be happy to help. If a customer selects the incorrect boundaries in error we are happy to refund 70% of the cost of the plan.

Posted 4 years ago

“Ideal and easy to use”

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Posted 4 years ago

“uncontactable. No telephone number for when things go wrong. If you do manage to dig it out its just a lady who takes a message to then email them. Literally no help at all. Do not reply to emails. Do not use.”

Helpful Report

Posted 4 years ago

Thanks for your review and I am sorry you had a negative experience using our site. We have no record of a message from you, or an email. We have a contact form on our site, and you can email us at support@buyaplan.co.uk . We also have a new contact tel service as follows 0330 1332950. When a customer has made an error with the red line boundaries and receives an incorrect selection we are happy to refund 70% of the cost so that they may re order the correct selection. If the underlying mapping from the OS is incorrect (which is rarely the case), we will provide a 100% refund.

Posted 4 years ago

“Good, fast, efficient service.”

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Posted 4 years ago

“Its quick and easy to select the plan required and the cost is very good.”

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Posted 4 years ago

“Excellent personal support to complement a good web site.”

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Posted 4 years ago

“Easy access from Planning portal. Plans to specification of planning department. Makes planning application easy.”

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Posted 4 years ago

“Plan was easy to set out as I required and boundaries etc, good clear image, easy to outline my proposed building works too.”

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Posted 4 years ago

“Does the job”

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Posted 4 years ago

“Easily accessed, accurate planning application map”

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Posted 4 years ago

“Very easy to use and instant delivery Other questions N/A to online delivery”

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Posted 4 years ago

“Excellent service, easy to use and competitively priced”

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Posted 4 years ago

“quick and easy to do, but when delineating the boundary by the attach a red line option, the printed final version showed greater detail than on screen and revealed the red line was not as accurate as originally thought. In the end it made the plan unusable. Probably user error, but would have been good to have been able to go back in and correct it without paying another full fee.”

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Posted 4 years ago

“It was simple and straightforward for me to purchase the plan I needed to support my pre-planning application.”

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Posted 4 years ago

“A very useful service offering an easy solution to obtaining a plan of land/buildings in th e UK A user friendly web site allows the user to select the area and scale of the plan and to mark/identify the site. It is very convenient to be able to get a plan on line without delay. I do not know where I could get a plan if this service was not available. Highly recommended.”

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Posted 4 years ago

“Quick, easy to use and cost effective. I was also happy with the instantaneous map that appears from the system”

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Posted 4 years ago

“Good service except colouring perimeter.”

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Posted 4 years ago

BuyAPlan is rated 4.3 based on 2,272 reviews