BuyAPlan Reviews

Name: BuyAPlan
Address: PassInc Ltd, Unit 2736, PO Box 6945, PassInc Ltd, Unit 2736, PO Box 6945, London
Rating: 4.34

4.3 Rating 2,272 Reviews

85 %

of reviewers recommend BuyAPlan

Company Reviews

Metrics

Info

4.3

Based on 2,272 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About BuyAPlan:

UK's Fastest and Easiest Planning Map Site

Visit Website

Email:

support@buyaplan.co.uk

Location:

PassInc Ltd, Unit 2736, PO Box 6945,
PassInc Ltd, Unit 2736, PO Box 6945
London
W1A 6US

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service thank you. Any queries were quickly resolved.”

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Posted 2 years ago

“I quickly obtained what was required by the planning authority and saved me time and worry that I otherwise could not afford.”

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Posted 2 years ago

“Easy to view the plans you are needing. Quickly sorted. Perfect.”

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Posted 2 years ago

“Excellent. Easy to use and download”

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Posted 2 years ago

“Good block plan efficiently provided”

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Posted 2 years ago

“Only takes me a few minutes and I have a downloaded plan”

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Posted 2 years ago

“Prompt and informative service at a reasonable cost”

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Posted 2 years ago

“Easy process and good quality”

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Posted 2 years ago

“Excellent prompt service.”

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Posted 2 years ago

“On submitting the plan to my local Planning Department. They commented that it was not in the format that they wanted - the red line should only indicate the curtilage of my property and should not also indicate buildings within the curtilage, so I had to adapt it myself. If this was an issue of how I used your mapping function, then I suggest its use needs to be simplified”

Helpful Report

Posted 2 years ago

Dear customer thank you for taking the time to write a review. Please contact support@buyaplan.co.uk to get help with your order and advice.

Posted 2 years ago

“I actually bought 3 plans, First one was my mistake and did not know which one I wanted. I bought a second plan which was not the size requested by the Council. With these two I did not have a problem. The third I purchased was supposed to be the correct size and I did the same things as for purchasing the other two. However when I downloaded it and sent it to the council I was told it was not the correct size. On review I realised that the plan I bought was different to the one that I downloaded. I contacted buy a plan but they did not believe me. I said why would I purchase two of the same size plans from you within a few days? It took some time to convince them that what i was saying was correct but they insisted on seeing letter from Council rejecting the plans before giving me money back. The other problem I found was that I found it very confusing when contacting them as website is not very clear about contacts. There was a drop down list but i never really new if the information had been sent or not, until I received a response.”

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Posted 2 years ago

“Very good images and an opportunity to re-draw ownership boundaries. It's a shame that they do not communicate with the Land Registry about these.”

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Posted 2 years ago

“I find it very useful and easy to use the service”

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Posted 2 years ago

“Supplied exactly what I need & very easy to do”

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Posted 2 years ago

“Always good but a bit expensive for the larger maps.”

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Posted 2 years ago

“Excellent service. Great plans delivered speedily. Very useful service.”

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Posted 2 years ago

“Instant results and a competitive price”

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Posted 2 years ago

“I considered this to be a "forced purchase" (required by my local council). Whilst the online service was efficient I did feel that the product / service was expensive considering that the end-product was delivered by email - somewhat taking advantage of the oligopolistic (monopolistic?) market position seemingly held by the vendor. You did ask for my opinion!”

Helpful Report

Posted 2 years ago

Dear customer thank you for the honest review. We do try to stay competitive with our pricing especially compared to other OS providers, so the market is not monopolistic to us as suggested. You can take a look at our price guarantee if that helps. Please contact our customer service team at support@buyaplan.co.uk to help you with your order.

Posted 2 years ago

“Asked for some advice and promptly received clear, concise and easy to follow instructions making my purchase quick and easy.”

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Posted 2 years ago

“Super service and fast”

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Posted 2 years ago

BuyAPlan is rated 4.3 based on 2,272 reviews