BuyAPlan Reviews

Name: BuyAPlan
Address: PassInc Ltd, Unit 2736, PO Box 6945, PassInc Ltd, Unit 2736, PO Box 6945, London
Rating: 4.34

4.3 Rating 2,272 Reviews

85 %

of reviewers recommend BuyAPlan

Company Reviews

Metrics

Info

4.3

Based on 2,272 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About BuyAPlan:

UK's Fastest and Easiest Planning Map Site

Visit Website

Email:

support@buyaplan.co.uk

Location:

PassInc Ltd, Unit 2736, PO Box 6945,
PassInc Ltd, Unit 2736, PO Box 6945
London
W1A 6US

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a location plan, and received a site plan. Talking on live chat was not helpful, and replies were obviously scripted as I received the same lengthy reply from two different operatives which didn't answer the question. The question was never answered, and I'm waiting for a call within 48 hours. The plans were urgent and will be either be delayed, or I shall need to pay another company and claim this payment back from my bank. I still maintain that on the second order I ordered a location plan. Whilst you explained that the scale of this order is a location plan, it states on the document that it’s a site plan. This is confusing to a novice like me. I am however very impressed in how quickly you called me to explain. This was very good customer service.”

Helpful Report

Posted 5 years ago

Hello Nick, thanks for the response, however as we discussed on the phone, you had saved the two different plans with the same name and hence you thought we had delivered one scale of plan instead of the two that you ordered. This is not our fault and you acknowledged this on the phone. We also called you back well within 24 hours, so I'm not sure you have your facts correct. We will of course look at the issue of the lengthy responses from our operatives however. In summary we think your review is not valid as you admitted on the phone that the fault was yours. Much appreciated.

Posted 5 years ago

“Really straightforward and easy to do.... had given up on other websites!! Would definitely recommend this one.”

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Posted 5 years ago

“Why do I need to buy your plan when those from land registry are more accurate”

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Posted 5 years ago

“Very easy and straightforward to use.”

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Posted 5 years ago

“I was able to select the property I wanted very easily and outline in red exactly the area of interest. It worked really well.”

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Posted 5 years ago

“This is probably personal, but I would prefer the property address to be at the bottom of the plan and also the plan scale to be shown separate and larger. I always write the scale out larger to make it stand out for the planning.”

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Posted 5 years ago

“It was quick and easy, with the plan ready immediately to complete my planning application”

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Posted 5 years ago

“Easy to download and competitively priced”

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Posted 5 years ago

“Amazed how simple is was to search the correct details especially how quick the map was available ( instantaneously) . Value for money”

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Posted 5 years ago

“Quick easy to buy and download”

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Posted 5 years ago

“A simple straightforward way to purchase ordnance survey plans, The address is added automatically (not on one of the other suppliers, so you don't know straightaway where your plan is from). The only improvement I would make is that when adding the outline of the property in red, it should be just the outer curtilage and not around the house as well. I have to always put the outline in by "hand".”

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Posted 5 years ago

“Quick and easy to use; problem solved in minutes!”

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Posted 5 years ago

“Very simple to access the plan you want, quick and easy service”

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Posted 5 years ago

“Easy to use and guidance notes are fine. The only negative comment is that when you want to manually draw the lines, they must finish at the first point, putting in 4 lines. I only wanted 3 lines so had to print it, remove one line then scan.”

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Posted 5 years ago

“Your website is lovely to use.”

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Posted 5 years ago

“Very good .expand your .- site ..sight to offering elevations plus..”

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Posted 5 years ago

“Simple easy even for technophobe.”

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Posted 5 years ago

“Really easy web site to use”

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Posted 5 years ago

“The Buy A Plan Web page was very user friendly and the plan supplied is just what I wanted.”

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Posted 5 years ago

“Website very easy to use, plan came through almost immediately”

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Posted 5 years ago

BuyAPlan is rated 4.3 based on 2,272 reviews