BuyAPlan Reviews

Name: BuyAPlan
Address: PassInc Ltd, Unit 2736, PO Box 6945, PassInc Ltd, Unit 2736, PO Box 6945, London
Rating: 4.35

4.4 Rating 2,304 Reviews

85 %

of reviewers recommend BuyAPlan

Company Reviews

Metrics

Info

4.4

Based on 2,304 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About BuyAPlan:

UK's Fastest and Easiest Planning Map Site

Visit Website

Email:

support@buyaplan.co.uk

Location:

PassInc Ltd, Unit 2736, PO Box 6945,
PassInc Ltd, Unit 2736, PO Box 6945
London
W1A 6US

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I actually bought 3 plans, First one was my mistake and did not know which one I wanted. I bought a second plan which was not the size requested by the Council. With these two I did not have a problem. The third I purchased was supposed to be the correct size and I did the same things as for purchasing the other two. However when I downloaded it and sent it to the council I was told it was not the correct size. On review I realised that the plan I bought was different to the one that I downloaded. I contacted buy a plan but they did not believe me. I said why would I purchase two of the same size plans from you within a few days? It took some time to convince them that what i was saying was correct but they insisted on seeing letter from Council rejecting the plans before giving me money back. The other problem I found was that I found it very confusing when contacting them as website is not very clear about contacts. There was a drop down list but i never really new if the information had been sent or not, until I received a response.”

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Posted 3 years ago

“Very good images and an opportunity to re-draw ownership boundaries. It's a shame that they do not communicate with the Land Registry about these.”

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Posted 3 years ago

“I find it very useful and easy to use the service”

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Posted 3 years ago

“Supplied exactly what I need & very easy to do”

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Posted 3 years ago

“Always good but a bit expensive for the larger maps.”

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Posted 3 years ago

“Excellent service. Great plans delivered speedily. Very useful service.”

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Posted 3 years ago

“Instant results and a competitive price”

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Posted 3 years ago

“I considered this to be a "forced purchase" (required by my local council). Whilst the online service was efficient I did feel that the product / service was expensive considering that the end-product was delivered by email - somewhat taking advantage of the oligopolistic (monopolistic?) market position seemingly held by the vendor. You did ask for my opinion!”

Helpful Report

Posted 3 years ago

Dear customer thank you for the honest review. We do try to stay competitive with our pricing especially compared to other OS providers, so the market is not monopolistic to us as suggested. You can take a look at our price guarantee if that helps. Please contact our customer service team at support@buyaplan.co.uk to help you with your order.

Posted 3 years ago

“Asked for some advice and promptly received clear, concise and easy to follow instructions making my purchase quick and easy.”

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Posted 3 years ago

“Super service and fast”

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Posted 3 years ago

“Very easy to use the website. Always get assistance if needed but very very rarely needed.”

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Posted 3 years ago

“We needed this plan for a retrospect planning application, the website was easy to navigate and good value for money”

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Posted 3 years ago

“Website easy to use, download worked as promised, product as described.”

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Posted 3 years ago

“The first time used this site, and found it very easy to use and get what I wanted, Did not have to wait long for the plan came very quickly more than happy to use again.”

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Posted 3 years ago

“Easy to use, good plan”

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Posted 3 years ago

“Just the correct plan for a planning application. A little expensive in my opinion but it seems all the providers are similar”

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Posted 3 years ago

“Speed and value for money, what more can you ask for when buying an OS Site Location.”

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Posted 3 years ago

“Obtaining location plans from your website is so quick and easy Saves me so much time when completing planning applications and forwarding the necessary documents via the portal”

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Posted 3 years ago

“Very good service”

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Posted 3 years ago

“Excellent service and plans delivered promptly at reasonable prices”

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Posted 3 years ago

BuyAPlan is rated 4.4 based on 2,304 reviews