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PartsGateway Ltd Reviews

4.6 Rating 10,303 Reviews
91 %
of reviewers recommend PartsGateway Ltd
Company Reviews Metrics Info
4.6
Based on 10,303 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Sarah
Verified Buyer
“Well packaged, quick delivery, item as described”
Helpful Report
Posted 3 years ago
Gintare
Verified Buyer
“Im very disappointed. I ordered part Wednesday evening got confirmation Thursday,but part was delivered only Tuesday. As its should be 24h delivery i booked spot in my garage which i missed. Also spended all day at home and missed overtime. Called number i was given they couldn't explain whats going on. Ok i decided to cancel my Saturday overtime hoping my garage will agree accept my car saturday where my glass will be finally delivered. Apparently i havent glass Saturday either. I called them again few times hoping i will find out at least time and date i will get glass,but after they promised to come back to me they never did... glass arrived Tuesday. Missed overtimes had look for transport to work Monday. Got delivery refund 7£ which is a joke comparing whit amount of money i lost,my nerves and waisted time.... VERY DISAPPOINTED....”
Helpful Report
Posted 3 years ago
Mr
Verified Buyer
“amazing costumer service .”
Helpful Report
Posted 3 years ago
Dave McFadden
Verified Buyer
“Got the part I needed very quickly”
Helpful Report
Posted 3 years ago
Horace Hobday
Verified Buyer
“Very good had the parts I needed and at a reasonable price. Delivered on time. Will definitely use again.”
Helpful Report
Posted 3 years ago
Mr
Verified Buyer
“Parts reply good however bonnet I ordered was in a very bad condition only worth scrap d goodman”
Helpful Report
Posted 3 years ago
Graham Hickman
Verified Buyer
“wheel arrived OK looked very reasonable tidy-up and a little paint tyre ok good job well pleased”
Helpful Report
Posted 3 years ago
Muhammad
Verified Buyer
“Found the part straight away and delivery was quick no hassle”
Helpful Report
Posted 3 years ago
Gary Earnshaw
Verified Buyer
“Easy to use and a quick service”
Helpful Report
Posted 3 years ago
Mr Sudarshan Singh
Verified Buyer
“I ordered the part on 20/8/2021 and paid for it. To date I have not received the part.”
Helpful Report
Posted 3 years ago
Mehwish Chishti
Verified Buyer
“Excellent customer service 👍 Parcal arrived on time I ordered Crankshaft pully for BMW 1 series very Reasonable price I will definitely recommend PartsGateway to my friends and family 👍....”
Helpful Report
Posted 3 years ago
Robert
Verified Buyer
“Great service. Will use again.”
Helpful Report
Posted 3 years ago
Mr S M
Verified Buyer
“Excellent service. Parts ordered arrived quickly &fitted perfectly. Saved alot of time & money using this service. Would recommend.”
Helpful Report
Posted 3 years ago
Stefan Darmola
Verified Buyer
“The part I ordered was advertised as grey it’s not grey it’s silver, I would definitely not order anything from partsgateway ltd again. They are still advertising the same part as grey when it’s clearly silver.”
Helpful Report
Posted 3 years ago
James
Verified Buyer
“Helped me find the part required easily and fast”
Helpful Report
Posted 3 years ago
Mia
Verified Buyer
“Arrived quick good customer service”
Helpful Report
Posted 3 years ago
Mr
Verified Buyer
“Tried this company to get a spare tail light cluster for my Mini F56, as they are prone to Earth failure, causing the plastic to melt. Putting my details in was a bit difficult as it kept referring to tail light lenses, however once I’d got over that hurdle and listed what I wanted I was within minutes suprised to get four emails and a phone call for the part I wanted. Explained to a very helpful young fellow what I needed, he checked and three days later I had my part. Ordered Saturday arrived Tuesday, brilliant!! Recommended definitely.👍”
Helpful Report
Posted 3 years ago
Glenda
Verified Buyer
“Good service thank you.”
Helpful Report
Posted 3 years ago
Paula
Verified Buyer
“Great service always my go to site for parts. Not disappointed yet.”
Helpful Report
Posted 3 years ago
Ian Crawford
Verified Buyer
“Searched for a abs pump it arrived within 48 hours very good”
Helpful Report
Posted 3 years ago
PartsGateway Ltd is rated 4.6 based on 10,303 reviews
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