PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,300 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

Info

4.6

Based on 10,300 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 20th November 2024

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PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

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“Happy customer, thanks 😅🤗”

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Posted 2 years ago

“I have retained their e-mail address for future use a very very good company they know exactly what is required”

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Posted 2 years ago

“Very please!”

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Posted 2 years ago

“very good website.easy to use.came up with 3 firms at competative quotes quickly”

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Posted 2 years ago

“excellent service would highly recommend”

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Posted 2 years ago

“Seems to have very limited due diligence in place around the suppliers it works with. Dispute resolution is poor, with systems for contacting suppliers not working and little interest taken in resolving this or reaching a satisfactory outcome. Messages back from Parts Gateway are regular but don't say anything more than 'contact the supplier'. If the supplier is uncontactable or does not respond you're on your own”

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Posted 2 years ago

“Excellent ! Lots of sellers. Very pleased with choice”

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Posted 2 years ago

“Part was found and correctly identified at a very reasonable price. Rapid service, well done.”

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Posted 2 years ago

“All good, fast delivery, OEM genuine part.”

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Posted 2 years ago

“I ordered the part one day and it came the next. Very pleased with lamp ans service”

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Posted 2 years ago

“Great service, even phoned up to check which colour wheel i needed”

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Posted 2 years ago

“Was getting worried as part didn’t arrive in timeframe quoted, gave them a ring and issue was chased up for me, it had gone to wrong depot, arrived next day and fitted perfectly Thanks guys, would recommend service to anyoe”

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Posted 2 years ago

“Very happy with my parts and the service provided”

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Posted 2 years ago

“Great system for sourcing parts. Swift delivery and communication. Unfortunately cheaper quotes came in after I had placed an order. I have learnt for next time! Overall good.”

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Posted 2 years ago

“Absolutely fantastic service from ordering the item to the delivery itself. Even helped me double check that the parts would fit my car”

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Posted 2 years ago

“I still have not recieved my item. I have emailed and no reponse recieved”

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Posted 2 years ago

“I got offers really quickly”

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Posted 2 years ago

“No problems, the part came on time as quoted ,reasonably priced fitted and working well pleased.”

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Posted 2 years ago

“PartsGateway we’re very good in providing us with a part for our old car. We live in the Channel Islands and it was very expensive and difficult to get the part we needed.”

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Posted 2 years ago

“Assumed it would be the colour of my actual car but part was great delivery fast”

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Posted 2 years ago

PartsGateway Ltd is rated 4.6 based on 10,300 reviews