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PartsGateway Ltd Reviews

4.6 Rating 10,300 Reviews
91 %
of reviewers recommend PartsGateway Ltd
Company Reviews Metrics Info
4.6
Based on 10,300 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Mr
Verified Buyer
“Salvaged Engine was as described. Price was fair compared to the other quotes from the competition. Service was polite and excellent. Shout out to Nial from 1st Choice Car Spares. Delivered on time. Replacement engine works better then expected so far.”
PartsGateway Ltd 5 star review on 11th July 2022
Helpful Report
Posted 2 years ago
Nigel Cook
Verified Buyer
“Found what I required very easy”
Helpful Report
Posted 2 years ago
Robert
Verified Buyer
“Reasonably priced par, quick delivery and well packaged. Part was correct and good working order. Very pleased with the service.”
Helpful Report
Posted 2 years ago
NICHOLAS
Verified Buyer
“I needed a replacement NSF lens for my Ford Mondeo mk 3...checked PartsGateway site and found one right away...the order and payment process was very straightforward and they kept me informed re delivery process to N Ireland, which can be difficult re Protocol...very thorough and professional service, would definitely recommend to all motorists.”
Helpful Report
Posted 2 years ago
John Parker
Verified Buyer
“I asked for a power steering radiator Was given power steering reservoir.”
Helpful Report
Posted 2 years ago
Pete
Verified Buyer
“Good communication, made sure I knew what I was getting. Delivered quick too”
Helpful Report
Posted 2 years ago
Gary
Verified Buyer
“Very good company to deal with thanks”
Helpful Report
Posted 2 years ago
Clive
Verified Buyer
“Excellent sevice”
Helpful Report
Posted 2 years ago
Jay
Verified Buyer
“Absolutely discussed by the way partsgateaway is behaving . After over 20 days they have not delivered the item and I complained a week ago . In response they asked me to wait until they checked with carrier not telling which carrier they used no tracking number and I have not revived my item It looks like they have not posted any thing otherwise they would send me a posting date”
Helpful Report
Posted 2 years ago
James
Verified Buyer
“Good service was here when they said it would be part was perfect”
Helpful Report
Posted 2 years ago
John
Verified Buyer
“Good communication to ensure the correct part was shipped. Disappointed that they took 3 days before shipping the part so it took 5 days in total to arrive. When it did arrive the inner drive shaft boot was split. I replaced this as I had a spare but it took more time. So a mixed experience.”
Helpful Report
Posted 2 years ago
John Vaughan
Verified Buyer
“Website easy to use, got the correct part for a good price, and delivered promptly”
Helpful Report
Posted 2 years ago
Mr
Verified Buyer
“Overall happy with transaction . However seemed to be a break down in communication with the part supplier , I resolved the issue with a phone call and the part supplier was very efficient”
Helpful Report
Posted 2 years ago
Peter John
Verified Buyer
“Excellent access to part providers and support for delivery arrangements”
Helpful Report
Posted 2 years ago
Vilma Pociuleviciene
Verified Buyer
“Very quick and good service”
Helpful Report
Posted 2 years ago
Mr
Verified Buyer
“Part requested came very well wrapped and was exactly as needed.”
Helpful Report
Posted 2 years ago
Tricia
Verified Buyer
“GREAT SERVICE”
Helpful Report
Posted 2 years ago
Chris
Verified Buyer
“Within minutes of enquiry for Jazz seat belt. I started receiving offers by email. I got a great deal which arrived next day. Thank you Partsgateway”
Helpful Report
Posted 2 years ago
Mr Dorian
Verified Buyer
“Excellent service throughout, couldn't ask for any better, from part selection to delivery.”
Helpful Report
Posted 2 years ago
Malcolm
Verified Buyer
“Good item good delivery”
Helpful Report
Posted 2 years ago
PartsGateway Ltd is rated 4.6 based on 10,300 reviews
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