PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,334 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

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4.6

Based on 10,334 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 20th November 2024

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PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm waiting on a refund which hasn't he sent n I've been waiting over a week now , my glass smashed before it got delivered, please can this refund be paid quickly I’ve spoken to a guy in the phone n he said it should be paid , but has not”

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Posted 5 years ago

“Parts not sent and had to chase to get the part sent out. Somehow it was “missed” even though an email was sent confirming dispatch. Then when item was finally sent out it was the wrong part. Process took a week instead of 1-2 days. Dreadful and will never use again.”

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Posted 5 years ago

“I ordered a rear light which arrived with a crack in it. Despite contacting the company over a week ago for a replacement or refund I continue to be ignored. This is not a service I'd recommend to use.”

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Posted 5 years ago

“The first item I received was damaged was told they would send another item out , over a week now no new item as yet”

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Posted 5 years ago

“Seller cheated. I ordered a specific part number, the seller had no this part and sent wrong one deliberately. Very dishonest. Wais of money.”

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Posted 5 years ago

“I am disappointed that I could not return this head lamp via dhl the driver said they would not act it at Vauxhall spares it took so long to arrive that I had to purchase from another company please arrange a return and refund”

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Posted 5 years ago

“very good an efficient. thanks Joe”

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Posted 5 years ago

“Part sent was not as requested.”

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Posted 5 years ago

“I ordered a window for my mum as someone smashed her window. I ordered as it stated next day delivery. With the order time and a bank holiday taken into account this should have been delivered on Thursday 2nd Jan. It was not. Someone contacted my mum on Thursday and said it would be with her on Friday, It was not, neither Saturday. It arrive Monday evening.”

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Posted 5 years ago

“Have emailed about a issue had no response, bought a item final price was £99.98 which I paid by credit card then had a PayPal invoice for £119.98 I thought the final price was the price you pay!!!”

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Posted 5 years ago

“Bought a part. Order confirmed, money taken, dispatch confirmed 2 days later. No part 6 days later so phoned and was told they couldn’t supply the part as they didn’t have one. Sorry heres your money back. Why the bloody hell did i have to phone to get my money back as it shouldn’t have been taken in the first place if they didn’t have the part!!!! Cant actually give zero stars”

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Posted 5 years ago

“Ordered a part was sent the wrong one was then told I would get a refund still haven't received it yet”

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Posted 5 years ago

“Absolute rubbish, item still hasn’t arrived!”

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Posted 5 years ago

“I bough a wing mirror by typing in my registration and the wrong one came in post. They assured me their systems said it would fit my car. This is a basic mistake and sloppy salesmanship”

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Posted 5 years ago

“It was the wrong part did not fit”

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Posted 5 years ago

“Very swift efficient delivery. Unfortunately the part supplied was of appalling quality. The part broke upon fitting, by an experienced mechanic, cheap plastic and not what I had hoped for. Very, very disappointed and annoyed!”

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Posted 5 years ago

“Unfortunately i am not impressed at all, i ordered a part 8 days ago and to this day it is still not here and when i rang the number on my confirmation email it was out of order!”

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Posted 5 years ago

“As yet the item I purchased has not arrived”

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Posted 5 years ago

“I have three elderly yet low mileage cars on which certain components are now wearing out. However, I will NEVER USE PARTS GATEWAY AGAIN when I need to source a spare. The hazard warning light dashboard switch stopped working on my 2005 Renault and as it is connected to the central locking switch the car is effectively off the road without it. New replacements are no longer available through the main dealer but I found several used items on Parts Gateway. The first - from DC Autos was duly paid for and I received a confirmation of dispatch email only to immediately get a refund notification with no reason given. So I still needed to source the part as the car was still off the road. The second - from Renparts was was also duly paid for and I received a confirmation of dispatch email dated 16th October. My mechanic was primed with the instructions to check the part before the delivery person left the premises as per Renparts' small print. However, nothing had arrived by the 22nd October so I chased it up as my mechanic was about to go on holiday. Out of the blue the package turned up with the postmark date of 26th October by which time my mechanic was away and the package was signed for by a salesman who was unaware of the need to check the contents for damage. A week later my mechanic returned, opened the package and found the part had only one of its four plastic retaining lugs still attached but that there were only two broken bits in the bag. It doesn't take Poirot to work out that the part was therefore damaged even before it was sent to me. So I contacted Renparts for a refund as the item they sold me was not fit for purpose even before it was damaged in transit. Have they replied? Have they f...!! So it's now off to the Small Claims Court. I WILL NEVER USE PARTS GATEWAY AGAIN.”

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Posted 5 years ago

“Bought part ordered it never turned up till I emailed them then get told not in stock have all the hassle of refunding money on PayPal waste of time”

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Posted 5 years ago

PartsGateway Ltd is rated 4.6 based on 10,334 reviews