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PartsGateway Ltd Reviews

4.6 Rating 10,257 Reviews
92 %
of reviewers recommend PartsGateway Ltd
Company Reviews Metrics Info
4.6
Based on 10,257 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Kate
Verified Buyer
“Very efficient part did not arrive within 2 days but that was down to parcel force . Part worked so I was very pleased with the service.”
Helpful Report
Posted 6 months ago
Chris
Verified Buyer
“Efficient process. Delivery was longer than expected, probably the bank holiday. Frame of seat belt was bent at b-c post bottom fixing. I straightened it.”
Helpful Report
Posted 6 months ago
Alloy And Smart Repa
Verified Buyer
“Great service from Callum, will use again.”
Helpful Report
Posted 6 months ago
Andrew
Verified Buyer
“Parts Gateway quickly led me to supplier "Saab Surgery" - who were able to supply the part I needed, for a good price. Very pleased.”
Helpful Report
Posted 6 months ago
Mr
Verified Buyer
“Very easy to use and you don’t have to spend hours looking for something you need, just state the part or engine you want and the quotes roll in. Very pleased and will use again.”
Helpful Report
Posted 6 months ago
Mr
Verified Buyer
“Pleased to have done business business. Got the parts n satisfied, Thanks Chan Ahweng”
Helpful Report
Posted 6 months ago
Wayne
Verified Buyer
“Brilliant experience first time using but will use again such an easy process.”
Helpful Report
Posted 6 months ago
Harj
Verified Buyer
“Used Partsgateway a few times and they have always been able to find me the parts..”
Helpful Report
Posted 6 months ago
Neil
Verified Buyer
“Great service. managed to locate the part I was looking for.”
Helpful Report
Posted 6 months ago
Mr
Verified Buyer
“Haven’t received it on time”
Helpful Report
Posted 6 months ago
Martin
Verified Buyer
“Simply brilliant. Totally fuss free.”
Helpful Report
Posted 6 months ago
Mrs Maria Walker
Verified Buyer
“Very good, prompt service. Good communication via email. Will use again.”
Helpful Report
Posted 6 months ago
Mr
Verified Buyer
“Great service”
Helpful Report
Posted 6 months ago
David
Verified Buyer
“no problem at all with Parts Gateway excellent service especially when I chose the wrong part, they called to confirm and corrected the order. I would gladly recommend them.”
Helpful Report
Posted 6 months ago
Anonymous
Verified Buyer
“Honestly not happy at all. Ordered a mk 4 part and received a mk5. It took 5 working days to get to me when I got personally told it would be next day delivery. I emailed them on the day I recieved it which was Saturday and now we are on Thursday and I still haven't recieved an email back. No support anywhere. Not happy.”
Helpful Report
Posted 6 months ago
Trevor
Verified Buyer
“Great service and prompt delivery great quality material thank you”
Helpful Report
Posted 6 months ago
Mr Jason R Evans
Verified Buyer
“Excellent”
Helpful Report
Posted 6 months ago
David
Verified Buyer
“Good service , quick and parts delivered on time”
Helpful Report
Posted 6 months ago
James
Verified Buyer
“item received and installed and working fine”
Helpful Report
Posted 6 months ago
Nigel Andrew
Verified Buyer
“As you would expect during a small emergency- losing ones' fuel cap - that someone would stock this item, Partsgateway came through and delivered - thank you”
Helpful Report
Posted 6 months ago
PartsGateway Ltd is rated 4.6 based on 10,257 reviews
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