PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,301 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

Info

4.6

Based on 10,301 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 20th November 2024

Ionut-catalin Iosub-crudu

PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

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“Part easy to order, transaction felt secure, item delivered quicker than estimate and was exactly as required.”

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Posted 2 years ago

“excellent easy to use”

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Posted 2 years ago

“Rear light replacement part. Perfect, fitted today thanks”

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Posted 2 years ago

“Arrived when expected”

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Posted 2 years ago

“Do you do wing bonnets driver side silver if possible also a front bumper”

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Posted 2 years ago

“The part arrived on time and in good condition”

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Posted 2 years ago

“Very good service found me the part that I needed although I have not fitted the part yet fingers crossed it will do the job, I have already recommended Partsgateway to a family member.”

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Posted 2 years ago

“Couldn't fault the service, very efficient.”

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Posted 2 years ago

“Delivered on time. My purchase was in excellent condition. Very happy with the PartsGateway service.”

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Posted 2 years ago

“Easy to use website. Ordered part using paypal. Good job as didn't receive confirmation from company. Left a few days but nothing. Rang the company who said I should have (No not in my spam folder) they checked told me despatched and the tracking number. Great service. Part arrived 2 days later. Part came as described well packaged. Fitted and works perfectly. Would have been 5 star if emails had been sent.”

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Posted 2 years ago

“The part ordered arrived on time and with no fuss.....unfortunately I had ordered the wrong part.....conversation with Adam who put me right with some great advice.....returned the part as instructed and received the appropriate refund. Awesome experience.”

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Posted 2 years ago

“Within minutes of logging in to Parts Gateway I was able to purchase the car part I required I have no hesitation in recommending Parts Gateway.”

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Posted 2 years ago

“First class service , well done”

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Posted 2 years ago

“Pretty poor to be fair people were ringing to say they had the part but when I wanted it they were saying they didn’t have one”

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Posted 2 years ago

“Parts arrived from Bradgate Motors on Sunday via Hermes- they were left on the front doorsetep before I had chance to answer the knock on the door to see the chap in a private car disappear down the street so not good from the carrier service BUT the parts were correct and complete and have now been fitted so delighted in that respect”

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Posted 2 years ago

“Very pleased with PartsGateway, needed a fuel pump found in about 30 mins ordered and arrived in two days. Now fitted and van back on the road 👍”

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Posted 2 years ago

“Absolutely terrible, they said that i would receivemy parcel in 1or2 days I'm still waiting and it's been over a week and still no goods, they said it was dispatched a week ago , I sent an email 3 days ago ask where was my parcel, I'm still waiting on a reply. My advice dont use them.”

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Posted 2 years ago

“Quality product exactly what I wanted. Delivery a little slow. Overall excellent!”

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Posted 2 years ago

“Very good communication, checked part number against registration of car etc, sent photos for me to confirm correct part. Delivered next day. Excellent customer service, will certainly use them again if the need arises. 10/10”

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Posted 2 years ago

“Not happy still not had my order”

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Posted 2 years ago

PartsGateway Ltd is rated 4.6 based on 10,301 reviews