PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,334 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

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4.6

Based on 10,334 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 20th November 2024

Ionut-catalin Iosub-crudu

PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When part arrived it was broke and still waiting for my money back that was two months ago. I would never advise anyone to use complete rubbish and a con. now its 3 months and still no money back hey guess what 4 months and no call back and STILL NO MONEY BACK Would really advise never to use this site. please contact me on 07775334652 for advise. this is a scam and they should never get away with this . Now 5 months have passed and yet again NO MONEY !!!! They owe me £252 for a broken Mercedes sprinter turbo they sent me and to top it off it cost me £30 to send it back and still no reply or money back.”

Helpful Report

Posted 9 years ago

We are sorry to hear you experienced problems with Goldstar Commercials. Looking at your quotes message history, it appears that no messages have been sent to the seller outlining your issue or have you contacted PartsGateway support to raise a non refund request. If you still require assistance, please go to www.partsgateway.co.uk and click Support.

Posted 9 years ago

“Wing mirror was broken and this was not obvious as it had been taped up inside so it could not be seen on first examination. Would not use this supplier again”

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Posted 9 years ago

“unable to write a review as I haven't received my part yet have you sent it to nn14jt no= 7”

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Posted 9 years ago

“Part poorly packaged, arrived damaged so had to repair the part before fitting”

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Posted 10 years ago

“My experience in ordering the part was Very good and the progress report I initially received from you was also very good. However, I am unable to comment further as I have not yet received the goods. Yodel have consistently lied about their efforts to deliver, I purposely gave my company address as point of delivery because we have a goods inwards department that is open from 6am to 7pm Monday to Friday and Yodel say it was not possible to deliver and they also say they left a card which again is not true. I am extremely disappointed as I need the part before Tuesday.”

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Posted 10 years ago

We are sorry to hear you have experienced problems with the courier (Yodel) used by Mintech Spares. To register your complaint with Yodel, please call 0844 409 8653.

Posted 10 years ago

“part received was broken. not impressed. £42 wasted. Will probably have to buy a brand new one now.”

Helpful Report

Posted 10 years ago

We are sorry to hear you were not happy with the item ordered from Derby Auto Salvage. Looking at the quotes message history, there appears to be no attempt from yourself to inform the seller of your problem. Please either message the seller using the box clearly displayed at the bottom of their quote or call the seller on 01332 265870 and they will assist you further.

Posted 10 years ago

“Serious issues with the courier and the warning provided by PartsGateway Ltd advising that deliveries/parcels must be inspected before providing signature. Hermes do not allow parcels to be inspected, so therefore any person purchasing from this PartsGateway Ltd do so ENTIRELY at their own risk, considering the indiscriminate damage which occurs to packaging when consigned by their chosen and several other couriers. In my case, the arrogance of the courier, who would not allow inspection, meant that the consignment was classed as "refused" and returned back to the Department, which is not an accurate reflection as I merely asked to inspect the package before providing signature. Hermes do not have any means of signing for consignments as either damaged (as advised by PartsGateway Ltd), or alternatively as unchecked. I will not be using either any organisation who uses Hermes or PartsGateway Ltd again, unless they reconsider their courier arrangements.”

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Posted 10 years ago

“unfortunately i have ordered my part and i'm still waiting this is about 5 days and this is should be an expiry express delivery but fortunately i'm still waiting i have not received my input thank you”

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Posted 10 years ago

“I ordered a land rover part in January 2014. And paid for the item over the phone with my bank debit card, that was ok as I received the part with no problem, however exactly 12 months later to the day I received an Email from your company to say that the identical part had been dispatched to me, I have been unable to contact the company by phone as I now live in Spain to let them know, I am just waiting to see if a payment has been requested in my bank fir a part I neither ordered or want, DISSCUSSTING”

Helpful Report

Posted 10 years ago

The seller in question (Jon Daunter) made a system error by sending a dispatch email notification instead of removing the old order. No monies have been debited from your account or have any items been dispatched again. It was a simple clerical for which they apologise.

Posted 10 years ago

“I ordered 2 parts and the 2nd from vdub shack took 3 more days to arrive, when it did arrive i had the part fitted to find the new part had the same fault, just not as severe. So a waste of time, effort and money and I would not recommend them.”

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Posted 10 years ago

We are sorry to hear you were not happy with the parts sold by VDub Shack. I have checked all support records and it appears you have submitted any form of support to request to PartsGateway or sent the seller any online messages. To submit your request for support, please go to http://www.partsgateway.co.uk/faq.php

Posted 10 years ago

“Absolutely terrible! No communication at all. Orders cancelled without any reason. Orders supposedly shipped, funds debited from account only to find out there is no stock. Will never use again!”

Helpful Report

Posted 10 years ago

We are sorry to hear Just Fords could not supply your wiper scuttle. As explained in the response we sent you and replies to your Facebook messages, the seller states:- " CUSTOMER COMPLAINT ENQUIRY ID 25609515 28/01/2015 Mr Fay has filed the following complaint against Just Fords. Full details given below. CUSTOMER PURCHASE DETAILS Vehicle: FORD FIESTA FREESTYLE (2002) 1242cc Petrol Manual 5 Doors Part(s) Purchased: black plastic wiper scuttle Date Purchased: 26/01/2015 Price paid excl delivery: £14.00 Paid via: Debit Card Click here to view quote and message history (Opens in new window) SECTION 1. CUSTOMER DISPUTE DETAILS HAVE YOU CONTACTED THE SUPPLIER IN AN ATTEMPT TO RESOLVE THE DISPUTE?: YES, but did not return my call(s) YES, but the phone was engaged/did not answer YES, but did not respond to my MyGateway messages CUSTOMER DISPUTE RELATES TO The Part: Part order incomplete Payment: n/a Delivery: n/a Other: n/a FURTHER INFORMATION Ordered part from supplier. Received an update stating the part was in stock and shipped. Yesterday, 27/1 order was cancelled stating part not in stock. Payment was processed yesterday. Questions: 1) Why was part confirmed in stock? 2) Why were the funds debited knowing the part was not in stock? This is fraud. CUSTOMER'S PROPOSED RESOLUTION OR SETTLEMENT 1) Written response stating why the transaction was handled the way it was. 2) Written response specifically giving the logic for debiting my account knowing the part was not in stock? "2002 is the change over year for the Fiesta into mk6 a Mk6 scuttle panel was removed and packed, but before dispatch it was noticed you require a Mk4 which is pre 98. for this reason we had to refund the payment once we noticed the error please accept our apologies."

Posted 10 years ago

“You got my name wrong and my address. Lucky I got the parcel at all. Luckily the postman knows me..”

Helpful Report

Posted 10 years ago

We are sorry to hear about the errors made by BM Bitz. All the information you entered when ordering was accurately displayed to the seller. Please provide further details of the wrongly dispatched name and address via PartsGateway support and we will investigate further.

Posted 10 years ago

“Absolutely disgusted with the condition of the item I received and there is no support what so ever to try and reach any sort of out come, seriously do not bother using this site”

Helpful Report

Posted 10 years ago

Hi, This is the response received from Sal-Ford & Vauxhall Spares Ltd - the supplier of the bonnet for your 1988 Ford Transit, the same day we forwarded them your 26/01/15 reviews.co.uk comments: “We apologise for the late delivery, the slower than would be expected response to your online communications, and the fact your order was delivered in the condition it was by our new couriers (our previous, CityLink having gone into liquidation the week before you placed your order).We are putting things straight and did contact customer to request photos of damage. These were sent over and customer was spoken to and offered a replacement once damaged bonnet is received back. We would point out that damage in the pics has been caused by our courier’s handling - the corners were obviously not bent before dispatch, and we make every effort to protect fragile items such as panels to the max. We are also trying to establish whether item was indeed signed for as “damaged” otherwise we cannot put a claim in ourselves if you sign for goods as being in good condition. Customer wants to decide what to do by way of resolution, and was last spoken to again at 11.30am as to how he wishes to proceed, having requested a picture (being sent) of any replacement bonnet currently in stock compatible to his vehicle. We have advised that due to the age of vehicle (van item is required for is 27 years old), any bonnet shall not be immaculate and will have some signs of commensurate wear. We also cannot guarantee colour. We strive to achieve 100% customer satisfaction and I have been appointed to resolve any queries as we work to improve our PartsGateway rating. Kind Regards, Sandra” For the benefit of any future Customer reading this, we DO clearly display a Support option on the partsgateway.co.uk site, as well as a Dispute facility – via which a complaint was submitted and responded to by supplier and forwarded back to this Customer by ourselves the same working day (Fri 16th Jan). We would like to sincerely apologise on behalf of the supplier and their 3rd party carrier for your experience this time, and wish you a speedy resolution to your satisfaction. Kind Regards, User Support www.partsgateway.co.uk

Posted 10 years ago

“We where originally quoted £70 for 4 vents and a bumper and free delivery by Lisa at Sal-ford Vauxhall. We had to chase them for delivery first of all then when the delivery finally arrived we only received the vents. We where charge £80, which on calling was told that we where quoted wrong. We should have been quoted £35 for each pair of vents and then the bumper should have been £70. We should also have been charged delivery. The emailed quote sent to us was nothing like what we where invoiced for. We cancelled the order for the bumper and have now received the delivery cost of £10 back. Not happy with service from start to finish and wont be using again.”

Helpful Report

Posted 10 years ago

Hi, This is the response received from Sal-Ford & Vauxhall Spares Ltd - the supplier of the air vents for your 2010 Vauxhall Vivaro, the same day we forwarded them your 26/01/15 reviews.co.uk comments: “Customer was notified via telephone in regards to pricing of the air vents (£35 a pair). The £10 delivery cost was due to error (quoted as free, and reimbursed as customer has advised). Rear bumper was damaged and customer was left a voicemail as notification that this would not be sent out – although we accept that we had already sent an online msg notifying them that we had sourced & would be dispatching a replacement on 16th Jan. Customer was kept updated and our sales advisor Lisa did state if you do not wish to purchase the vents at £35 a pair, then we can cancel the order as no monies had been taken at that point. While customer stated that they felt this expensive, they still wished to have the items as they could not source these elsewhere. If free collection of goods supplied and reimbursement for cost of parts is required, then we are willing to do this. Supplier should have quoted you a “price per pair” to avoid any confusion, but could at the same time say that should you have required 2 pairs, you submit one parts requests but for 2 separate items, using the “Add Parts” link on the enquiry form. Regardless, we would like to sincerely apologise on behalf of this supplier for a 2nd time in one day for the late delivery initially, the non-fulfilment of your additional bumper request, the delivery overcharge and their not being explicit in their quote as to how many pairs of vents they were in fact quoting you for. Rest assured this is not typical of the level of service provided by the other 180+ specialist suppliers on the PartsGateway.co.uk site. Kind Regards, User Support www.partsgateway.co.uk

Posted 10 years ago

“I ordered a part six months ago, then when it was to be sent, I was told it was wrong but they would call me if it came in. Never heard back, but forward 6 months and I get an email telling me my part has been despatched. I know nothing of this ordered part....... Still waiting to see if it arrives or I get billed for something I don't need or want......”

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Posted 10 years ago

“Still not received the part! £90 has been debited out of my bank account and still waiting! A replacement has been promised but still not arrived with apparently next day delivery!!! Will never use this company again”

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Posted 10 years ago

“I used partsgateway to source a part from FPS Romford and the service was terrible. They sent me the wrong parts twice, were late on delivery and then dont refund your money after promising to do so after returning goods. There also never reply to messages. DO NOT USE THIS COMPANY”

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Posted 10 years ago

“Part was second hand broken and had to pay on top a mechanic his time for coming out to fit part which he realised was broken also I lost a days money from work to stay at home for mechanic ,not impressed at all”

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Posted 10 years ago

“sent wrong part despite detailed description of the part that was needed and what they did send wasn't even for the model specified”

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Posted 10 years ago

“I ordered the part on 23rd October. I initially received the wrong part (wrong side of car). I am still waiting for the right part.”

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Posted 10 years ago

PartsGateway Ltd is rated 4.6 based on 10,334 reviews