PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.58

4.6 Rating 10,257 Reviews

92 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

Info

4.6

Based on 10,257 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 20th November 2024

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PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

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“Quick, useful and efficient way of getting a choice of spares”

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Posted 4 months ago

“Fantastic service and product was exactly correct, very professional and prompt delivery Definitely will use again”

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Posted 4 months ago

“Brilliant service, really nice chaps and great outcome”

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Posted 4 months ago

“easy to look for my part with one account covering many supplers and quick results coming in. found the part and delivered quickly as descibed”

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Posted 4 months ago

“Excellent service, very fast delivery. Very impressed. Thank you.”

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Posted 4 months ago

“Good friendly and excellent service”

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Posted 4 months ago

“Excellent from start to finish. Put on what wanted and up popped quotes. You chose which to pursue or contact and order. Came very quick just what I wanted from a second hand part”

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Posted 4 months ago

“I was concerned about buying a plastic item to replace what was originally metal. Particularly as new item less than £9 and secondhand metal one £25. I need not have worried, perfectly adequate as a rear wiper arm, despatched promptly. Highly recommend”

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Posted 4 months ago

“I initially had an issue with the first item I purchased from a dealer who after accepting my oayment informed me that the pricw givenwas actually for one item and not the pair advertised and invoiced for.The also added an extra deluvery surcharge. I asked that dealer to cancel the order and refund so that I could make another request and the dealer put up the price again. I decided instead to buy my part from NIrro in Chelmsford and I am very happy with their service. I could not find an explanation your website about howyour member sellers are vetted.”

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Posted 4 months ago

“Fantastic service.”

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Posted 4 months ago

“Excellent, absolutely no complaints”

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Posted 4 months ago

“Outstanding service, advice and delivery of the product. Everyone was so helpful and friendly.”

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Posted 4 months ago

“Response to parts request within 1 working day. Problem with courier company quickly solved by parts vendor. Used replacement wing mirror assembly perfectly matched including colour. Can't wish for better service.”

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Posted 4 months ago

“Easy to post your request and super quick response. Very satisfied and would recommend.”

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Posted 4 months ago

“All good. Quotes came through no problem!”

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Posted 4 months ago

“Was easy to use site and bids came in quickly”

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Posted 4 months ago

“Correct part, condition as described.”

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Posted 4 months ago

“Provide a Good information to help buyers in”

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Posted 4 months ago

“You said you were going to send me a dark blue mirror but you sent me a black one”

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Posted 4 months ago

“Quick no fuss delivery, offered me further parts. Friendly and helpful”

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Posted 4 months ago

PartsGateway Ltd is rated 4.6 based on 10,257 reviews