PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,300 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

Info

4.6

Based on 10,300 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 20th November 2024

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PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

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“Great service, we will use it again !”

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Posted 2 years ago

“Very pleased with the service I got first part was damaged so not sent and immediately got a refund Second part was perfect and delivered on time Would definitely use you again and recommend you to everyone”

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Posted 2 years ago

“Sending message to seller is difficult and all the seller´s name is no exist in the list . I sent a message to one of the sellers but I recived answer from another one.”

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Posted 2 years ago

“Super service from start to finish, item was on my doorstep inside 4days, excellent.”

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Posted 2 years ago

“Excellent service, definitely recommend and would use again”

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Posted 2 years ago

“Component took somewhat longer to arrive mainly due to missed message. However it arrived very well packed and was in good condition. Fitted it next day and all worked well Ron”

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Posted 2 years ago

“I have confirmed before purchase twice and gentleman confirmed and said he knows very well I have received belt and today take it to mechanic totally different sent them pictures no response”

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Posted 2 years ago

“great platforum”

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Posted 2 years ago

“It was very good the item came within 3days”

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Posted 2 years ago

“Came very quickly - just don't know how to fit it. Do I need additional parts please.”

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Posted 2 years ago

“the system works, and the info received is quick”

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Posted 2 years ago

“GOOD SERVICE!!THANKS!!”

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Posted 2 years ago

“Listed available sources for the required part then used the preferred vendor.”

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Posted 2 years ago

“Brilliant service”

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Posted 2 years ago

“Came in quick time I’m very pleased”

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Posted 2 years ago

“Part great. Had I realised when ordering I was expected to be in to receive the goods and certify they were not damaged I would have purchased from another organisation. Luckily I was in and able to complete the checking process. However, will not buy from you again!”

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Posted 2 years ago

“parts delivery promise was 3 days but deliver in 5 days and driver did not call before arrival”

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Posted 2 years ago

“Excellent communication and service. I received my parts the next morning. A short phone call confirmed the part I ordered was correct for my van. I would most certainly recommend buying from PartsGateway.”

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Posted 2 years ago

“First time using this service and was not let down. Matching part to vehicle was easy as was ordering. Package arrived well protected, ahead of time and quality better than expected. Would have no hesitation is using again”

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Posted 2 years ago

“Fair price for a rare part. Well packaged especially as a heavy part. Did take a few days to be dispatched so arrived a week after it was ordered but would definitely use again.”

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Posted 2 years ago

PartsGateway Ltd is rated 4.6 based on 10,300 reviews