PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,303 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

Info

4.6

Based on 10,303 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 20th November 2024

Ionut-catalin Iosub-crudu

PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

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“Great communications and good customer service”

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Posted 3 years ago

“Excellent Service, delivered the next day, parts were in good condition and fitted perfectly”

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Posted 3 years ago

“Great contact from seller Fast delivery and well priced”

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Posted 3 years ago

“I would rather have replied directly with my problem than wrote it as a review but since the email says no-reply I'll say it here instead. The part, a Transit van back door, was delivered while I was out because I was just told it will come in 2-3 days, so I couldn't stay home. When I found it by my front door the driver was long gone and I opened it to find it was dented. Parts Gateway had told me on the phone and in a message that it was perfect. They said I had to inspect it while the delivery driver was there otherwise I cannot return it. So I have wasted £100 n a dented door”

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Posted 3 years ago

“Excellent service and very quick delivery”

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Posted 3 years ago

“Quick easy and simple to find what you need”

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Posted 3 years ago

“Excellent 5 star rating.”

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Posted 3 years ago

“Ordered and paid for a part over 3 weeks ago, still not received it. Have been in touch and the response was they will arrange a courier......must be a feckin pigeon bringing it”

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Posted 3 years ago

“Ordered part through yourselves and when it come was incorrect part . Had to send it back at my expense telling company it was for a Ford galaxy not a mondeo. Poor customer relations . Very poor service!”

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Posted 3 years ago

“Looking for a window switch for my daughter's Vauxhall Agila. The search was quickly successful and the part delivered in good time. I'm very satisfied with the service.”

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Posted 3 years ago

“Delivered on time as indicated so I am very happy with the service. There was a slight delay in confirming deposit payment but that was resolved after sending email.”

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Posted 3 years ago

“Thank you fast delivery and good part!”

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Posted 3 years ago

“Found the perfect provider of the exact part I required.”

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Posted 3 years ago

“Really helpful service in helping me to source the part I needed”

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Posted 3 years ago

“Fast response”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Wrong part sent and ignored request asking how to return and get refund”

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Posted 3 years ago

“Part arrived very quickly and was in excellent condition.”

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Posted 3 years ago

“Very easy site to use, especially as I only know the basics about cars. Very cheap compared to other places and it looks really nice”

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Posted 3 years ago

“Great service, successful part found and delivered”

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Posted 3 years ago

PartsGateway Ltd is rated 4.6 based on 10,303 reviews