PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,301 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

Info

4.6

Based on 10,301 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 20th November 2024

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PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

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“Never really successful anymore years ago was the best.”

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Posted 2 years ago

“Found me a dealer with parts I needed within 24hours.”

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Posted 2 years ago

“Very reliable and relatively inexpensive cooked with professionalism”

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Posted 2 years ago

“Hi. Sorry for delay in sending. Part arrived in good time. We didn't however real use that now uk are not in the eu we would have to pay any ther 21e to collect it. Maybe it would be wise for customers be reminded of that. Not your problem though. Carol and Richard”

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Posted 2 years ago

“Correct part Good price. Timely delivery.”

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Posted 2 years ago

“First class service, sourced the exact replacement wing mirror I needed and posted out in good time and packaged very well, really satisfied thank you PartsGateway, part fitted to perfection.”

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Posted 2 years ago

“The part fitted and works only problem we had was with delivery firm kept changing dates for delivery”

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Posted 2 years ago

“I paid for the gearbox on Monday 24th January and the delivery was 2 - 3 days so was expecting delivery Thursday 27th or Friday 28th when it didn't arrive i emailed to ask where the gearbox was and was told that the courier had lost it . They then said they had another gearbox that needed removing from another van so would remove it and sent out to me asap . I received an email on Wednesday 2nd Febuary saying it had been depatched . I sent 3 emails on 4th , 7th & 9th asking where the box was or a tracking number for the gearbox with no reply at all . Today Friday 11th the gearbox turned up and as i'm off with covid my work mate was asked to pay an extra £66 customs which i wasn't informed about when i paid for the gearbox so i told my mate to refuse the box and send it back . Currently awaiting full refund after dreadful customer service.”

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Posted 2 years ago

“Well packed .and delivered on time .First class service”

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Posted 2 years ago

“Good product range and availability. Great quality and value parts. Speedy free delivery. Will use again. Recommended.”

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Posted 2 years ago

“IDEAL! Just as described in good condition with fast postage. Thanks!”

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Posted 2 years ago

“Part. Arrived broken sent back with couriers and then notified PartsGateway it then took them 5 days to be told they had reimbursed me”

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Posted 2 years ago

“Delivery was excellent, would use them again .”

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Posted 2 years ago

“Provided excellent effient service .Gave details in the evening of part I required. The next morning had contacts of people with spares available which I ordered one of them . Had spares in my hand 48 hours later.”

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Posted 2 years ago

“I was surprised how easy it was to find the wheel I required. The photos of the wheel were clear so I could see the condition which gave me confidence in buying. The delivery service was 1st class too”

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Posted 3 years ago

“Easy ordering, quick delivery, well packaged would definately recommend!!”

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Posted 3 years ago

“Did exactly as they said.....WELL DONE...Would use again”

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Posted 3 years ago

“Quick delivery”

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Posted 3 years ago

“I bought faulted from you and I have to refund it”

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Posted 3 years ago

“Part arrived well packaged and on time Part as described and in good condition would buy again”

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Posted 3 years ago

PartsGateway Ltd is rated 4.6 based on 10,301 reviews