PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,334 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

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4.6

Based on 10,334 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 20th November 2024

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PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got sent the wrong colour wing mirror and the glass was cracked - sent an email and no one responded”

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Posted 7 years ago

“parcel was lost and not notified.”

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Posted 7 years ago

“part had been marked up with part number ect after cleaning off could still see it burnt into plastic used two clips of it and repaired mine”

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Posted 7 years ago

“Bought the part and 5 days latter nothing arrived. Rang supplier everyday and no one knew what went wrong or the part is. Ended up cancelling the order to get my money back.”

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Posted 7 years ago

“Ordered alternator off company called HEYBROOK AUTOS , TOLD PART WAS IN STOCK, SENT IT TO ME THE PART WAS DIFFERENT TO THE ONE ORDERED, SO ASKED FOR REFUND. IT TOOK 3 WEEKS AND ENDLESS PHONECALLS TO GET REFUND BUT THEY ONLY REPAID ME FOR THE PART BUT STILL CHARGED ME DELIVERY & VAT EVEN THOUGH THEY SENT THE WRONG ITEM IN THE FIRST PLACE. DO NOT USE THIS COMPANY.”

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Posted 7 years ago

“Firstly, the website asks for the Registration number of the car. This is a unique number and the website then identifies your car. It suggests companies to supply your exact part. I paid £60 for a wing mirror and it is not even the right colour, Im still waiting on my mechanic to tell me if its in fact the correct wing mirror.”

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Posted 7 years ago

“Disappointment from start to finish. Had to use a premium rate number to contact supplier who did not have the parts claimed as stock on the website. Parts which were offered were at a price higher than manufacturers new. Scam!”

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Posted 7 years ago

“all the times i have used partsgateway not had one offer total waste of time”

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Posted 7 years ago

“Ali motors took my money and made excuses for five weeks in the end I got my money back, very poor customer service too.”

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Posted 7 years ago

“Every part quoted for is the wrong one, do these companies not check what they are quoting for, it would be so inconvenient to buy the wrong parts and having to return them. Reg. no. is supplied it is not hard to check and supply the correct part, if you don't have it let someone who has one quote for it, don't quote for an estate boot lid when i have clearly said it's a convertible.”

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Posted 7 years ago

“Wrong item,late delivery”

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Posted 8 years ago

“Astra wing mirror only two prices quoted both for the later model and both prices at least double that of almost all other suppliers.”

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Posted 8 years ago

“I have paid £650 for the gearbox which supposed to delivery in 2 days, took 4 weeks and when I payed £600 to fit the gear box they realised there is a faulty with gearbox and doesn't work. Now they even don't take responsibility.”

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Posted 8 years ago

“I put in the details of my car and the part required and then got a match from a supplier. but when the part arrived (light lens) it was the wrong one. I called them and they did not have the right one and said they would give me a refund once I posted the lens back to them, but this would be at my own cost. when I asked why they said that there were 2 different lens types in the year in question and I had not specified the one I wanted. But how was I supposed to know this? Surely the supplier should have asked if he knew there were 2 different types for models of my car made in the year in question. Very poor service and a cost to me that I should not have to pay, so will not be using you again.”

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Posted 8 years ago

“You send me a wrong part that I did ask for and to make the matter worse I requested for the right part and I haven't received till today”

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Posted 8 years ago

“You have sent the wrong part, I ordered a parcel shelf for my car, I was sent a parcel shelf for a different car. I ordered a specific part, but I was sent something different, something I have never ordered, therefore, I cannot be expected to pay to return an item that I never ordered. I would like a refund, and I would like the company to arrange collection of the wrong part that I have been sent. If I had changed my mind, then of course I would pay postage costs, but I never ordered the item I was sent. At the time of ordering you had the number plate and all the information required to identify my vehicle, indeed, I can confirm that you had correctly identified my car. Importantly, for a purchases to occur, there must be a contract of sale, and this contract of sale is bound by the vendors terms and conditions. You have though sent me a part that I have never ordered, and there, no contract of sale for this part has ever existed, as I never ordered it. As there is no contract of sale, you cannot intact your terms and conditions. To put is simply, If you ordered a pair of shoes and I mistakenly send you a 2 tonne safe, then it is my responsibility to collect the safe as the only contract of sale that exists is for shoes. I would like a refund my money, and in addition, I would like you to arrange for collect of the part. I will give you 14 days to complete the refund and collection, if this is not done within this time, I will have no option but to take this to the small claims court. Many thanks William Price-James”

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Posted 8 years ago

“Ordered a Power Assisting Pump from NCS Peugeot Citroen Spares Parts and arrived BROKEN! Waste of money!”

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Posted 8 years ago

“I thankfully used a temporary email address and within days am getting virus laded spam. I AM DISAPOINTED YOU ARE ASSOCIATED WITH SUCH SCUM FOR EXAMPLE TOTAL LYING JUNK: Dear Mr A W, Thank you for placing an order with us. New offers Skincare Superskin™ Haircare Fragrance Make up Gifts Dear Mr A W Thank you for your order with Bob Marle Naturally Active. Your order number is H263642-01. If you have any queries regarding this order, please quote this number. We will send you one final email once your order has been dispatched from us. To view your order details online, at any time, simply check this More information about order H263642-01. We hope that you have enjoyed shopping online with us and that you enjoy using our products. Quality and service are at the heart of everything that we do and your feedback is invaluable – we would love to hear from you. Please find your order confirmation below. Billing Address Chessington Chessington Postage method Free Standard Service – 3-5 working days All offers are subject to availability, while stocks lasts. No cash or other alternatives. Worth values are based on individual items when purchased separately. Calls to our Customer Centre will be charged at local rates from a BT landline, mobiles and other providers will vary. Please speak to your provider for details.”

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Posted 8 years ago

“Parts gateway have either been hacked or are selling their customer details. The details sold include name, email address and full location with post code etc. Do not use parts gateway if you value your privacy. The privacy statement on their web site is obviously false and misleading.”

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Posted 8 years ago

“Replacement front indicators were in a worse state than mine, which are on advisory. Returned, full refund, but I am still out of pocket for £3.90, return postage. Why the hell should I have to pay for returning crap, they should be in the bin.”

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Posted 8 years ago

PartsGateway Ltd is rated 4.6 based on 10,334 reviews