PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,299 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

Info

4.6

Based on 10,299 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 20th November 2024

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PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

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“easy to order, good detail and picture of item, arrived prompty, exact fit. thanks”

Helpful Report

Posted 11 months ago

“Brilliant, arrived quicker than expected”

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Posted 11 months ago

“Straight forward ordering,payments and delivery. Couldn't fault it very good”

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Posted 11 months ago

“Very impressed with this service and ease of use. Will definitely use again, when I need to. Thank you”

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Posted 11 months ago

“The product arrived well packaged and on time.”

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Posted 11 months ago

“Simple enough, got what i wanted in a very timely manner”

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Posted 11 months ago

“Helpful, thr correct part, delivered the next day, spot on”

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Posted 11 months ago

“Prompt service, good communication”

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Posted 11 months ago

“They were great in being able to find me a carpet for my car as mine was ruined by a leak, site was easy to navigate”

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Posted 11 months ago

“By using PartsGateway I was able to locate a part that recieved only 1 quote from the whole country! Without the use of PartGateways I would not have found it and would have to spend £400 more on a new one!”

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Posted 11 months ago

“It was very straightforward to post my requirements, I received several replies. I chose one of the quotes and received photos, It was easy to pay using my credit card through Parts Gateway which gave me peace of mind. The items arrived the next day, were well packaged and were as described and as expected. All good.”

Helpful Report

Posted 11 months ago

“Nothing received...Zero stars Told part was not available after payment was taken, was then sent a dispatch confirmation after I was told the part was not available, no parts received and no refund as I was told I would receive. Texts being ignored which have been put across in an enquiring manner. Very disappointed. Contacting Credit Card Company to dispute payment”

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Posted 11 months ago

“Sent a Brocken part so we now have paid for a part, fitting and still have no car. I would recommend using a supplier that test the parts and supply a quality warranty not one that requires a mechanical report to prove that the part is faulty.”

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Posted 11 months ago

“Excellent service. Great price. Good communication. First port of call if parts needed again. Thank you all.”

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Posted 11 months ago

“Easy to navigate on website, put what I required and car reg and then started to receive quotes from different suppliers. Easy to purchase and the part came within the expected delivery date.”

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Posted 11 months ago

“Like I said before it's the wrong part and nobody at the company cares about. What I have to say more about? I've sent 3 messages and the pictures requested and still nothing.”

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Posted 11 months ago

“Excellent service. Found the part I was looking for quickly and easily. The part was in good condition and delivered promptly.”

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Posted 11 months ago

“The wrong size drive shaft was sent to me for £174.80. When asked to pay the return cost myself I asked the yard to arrange a Royal Mail pickup from my flat. They still haven't done this, so I'm £174.80 + £60 costs, having a garage attempt to fit it.”

Helpful Report

Posted 11 months ago

“Recently needed to purchase an item which the dealer said was unavailable. PG sourced said part from a sub supplier direct from manufacturer at a really good discount price… comms a little slow with sub supplier but all went well and part now fitted and workin. Had the comms been a bit more responsive this would have been a 5stars….”

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Posted 11 months ago

“Found my spare part very quickly, kept me informed about the part I wanted emailed me about best prices, Great website, got an absolute bargain, happy with purchase. 😊👌”

Helpful Report

Posted 11 months ago

PartsGateway Ltd is rated 4.6 based on 10,299 reviews