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PartsGateway Ltd Reviews

4.6 Rating 10,296 Reviews
91 %
of reviewers recommend PartsGateway Ltd
Company Reviews Metrics Info
4.6
Based on 10,296 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Samson Mahere
Verified Buyer
“I followed up my order yesterday noon, and was promised delivery today between 11.30am and 12.30pm, and hey presto, I got it bam at 12.30pm. Good show.”
Helpful Report
Posted 3 weeks ago
Steven
Verified Buyer
“The concept of partsgateway is good, using a car registration to make sure the parts are correct. However I ordered a door handle for my Peugeot 107. The first supplier supplied door handle with the incorrect colour and the second supplier, whilst charging a premium price supplied a badly scratched and poor condition product. So my experience was to say the least not pleasurable.”
Helpful Report
Posted 3 weeks ago
Gwion Thomas
Verified Buyer
“On the whole, excellent, although they wanted reviews off me before the package arrived. It was slow in arriving but christmas post got in the way. Otherwise excellent service”
Helpful Report
Posted 3 weeks ago
Edgardo
Verified Buyer
“I am really happy with the purchase, was fast and accurate”
Helpful Report
Posted 3 weeks ago
Owais
Verified Buyer
“Took forever in the delivery (and delivery was not even free). They sent me the wrong part as well. The website and ordering process is stuck in 1990s tech! I still have the wrong part as they won’t reply back or provide refund. Avoid..”
Helpful Report
Posted 3 weeks ago
Oghenevbarho
Verified Buyer
“The user experience was excellent. From finding the product to matching with the supplier, to payment. The process was seemless. The product was shipped as promised and the item was the correct match. We recommend”
Helpful Report
Posted 4 weeks ago
Jeremy
Verified Buyer
“Fast efficient service- thanks”
Helpful Report
Posted 4 weeks ago
Terri Lau
Verified Buyer
“Delivery was quick and product is as described & shown on website.”
Helpful Report
Posted 1 month ago
Matthew
Verified Buyer
“Really great service and spot on.”
Helpful Report
Posted 1 month ago
Anonymous
Verified Buyer
“Very helpful service to utilse secondhand spare parts”
Helpful Report
Posted 1 month ago
Stella Buisson
Verified Buyer
“I was able to obtain a much needed part easily and swiftly. I would recommend to anyone.very helpful and efficient.”
Helpful Report
Posted 1 month ago
Isaac
Verified Buyer
“Okay. Communication was good. Part received. A little disappointing it took 3 days instead of 1 day but it was Christmas!”
Helpful Report
Posted 1 month ago
Mr
Verified Buyer
“I ordered a window regulator for my 2000 VW golf. The garage who tried to fit the part said it was the correct part, but it had been altered, so couldn’t use it. He had to source another window regulator. Contacted Parts Gateway and asked him to speak to my mechanic to explain why it couldn’t be used and he didn’t bother to call him. I lost my money and had to dump the window regulator. Would have been very expensive to return the part due to the size. I only used this service as a last resort as the garages said VW don’t make that part any more for that model. I knew it wouldn’t be easy !”
Helpful Report
Posted 1 month ago
Kevin Harris
Verified Buyer
“Contacted quickly with offers and once accepted part delivered quickly. Highly recommend”
Helpful Report
Posted 1 month ago
Yasir Usman
Verified Buyer
“Very good service and very good part thanks your help.thanks”
Helpful Report
Posted 1 month ago
Mr
Verified Buyer
“Good service & the part was exactly as described & delivered in good. time”
Helpful Report
Posted 1 month ago
Andrew
Verified Buyer
“Nothing arrived Waste of time”
Helpful Report
Posted 1 month ago
Angelo
Verified Buyer
“Great Service and Costs”
Helpful Report
Posted 1 month ago
Steve
Verified Buyer
“Parts requested where I. God order and arrived as promised”
Helpful Report
Posted 1 month ago
Simon
Verified Buyer
“Part has not arrived. Nor refund. Rubbish.”
Helpful Report
Posted 1 month ago
PartsGateway Ltd is rated 4.6 based on 10,296 reviews
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