PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,300 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

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4.6

Based on 10,300 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 20th November 2024

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PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

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“Slow initial communication from the breaker's yard, Blackstone Breakers. Eventually confirmed that the part was what I needed after a few days. Bought it, and they then confirmed that they had damaged it in storage overnight, showing me a photo of a chipped edge, which was only cosmetic, with a £10 refund, so OK. Then delivered it with ludicrous terms that you have to open the parcel and decide whether or not you wish to reject it on the doorstep. Doesn't exactly seem legal as well. Given that mine was left on the step, not exactly practical (plus, have you ever met an Evri driver who had time to stay while you inspected car parts?) Turns out to be pretty much knackered and nearly as bad as the the part I was replacing. Can't be bothered to chase up £20 but I can be bothered to warn anyone off Blackstone.”

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Posted 2 years ago

“Easy tu use and easy to buy and the delivery was very fast. Excellent”

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Posted 2 years ago

“After 9 days I am still awaiting delivery,no notification of parts on the way, no parts.”

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Posted 2 years ago

“Part arrived well packaged and in good condition. Excellent service”

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Posted 2 years ago

“Part was what it said it was. Nice guy rang up to double check if I was getting the right part. Really appreciated that before it was going to be sent. Arrived on time soon after. Would use again.”

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Posted 2 years ago

“Very good communication,friendly and everything ok”

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Posted 2 years ago

“Great to see comparable prices & how they vary between suppliers.”

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Posted 2 years ago

“Quick and easy to use”

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Posted 2 years ago

“Excellent service...at a very reasonable cost...would go back for more spares on this first time experience..”

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Posted 2 years ago

“saved me a fortune will use again”

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Posted 2 years ago

“Found part I was looking for very easily, Fast delivery,item was the right one, all in all a easy and pleasant experience.”

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Posted 2 years ago

“I’m always very nervous ordering for my car which is very rare , even the main dealers send me the wrong parts However, Parts Gateway sent me the exact part I needed , it works perfectly at a fraction of the cost from Jeep , I’m over the moon ! Thanks again . Paul .”

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Posted 2 years ago

“excellent service, will be using them again”

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Posted 2 years ago

“Had a difficult problem PartsGateway put me in touch with the only breaker, yes just 1 answered the request, who came up with the part I needed. Good job. Many thanks”

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Posted 2 years ago

“almost immediatel dispatch after placing the order. Prompt refund after first ordering a wrong part. Well done :-)”

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Posted 2 years ago

“Part arrived on time and in good condition”

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Posted 2 years ago

“Very happy with your service! The correct part arrived in just a few days 👌”

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Posted 2 years ago

“I received a used seatbelt in first class condition that has been checked and dated the day that it was posted and arrived well packed and quickly. I could not have asked for a better service. Thank you.”

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Posted 2 years ago

“Very easy process and part was as described and works perfectly. Many thanks.”

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Posted 2 years ago

“Arrived quick very well packed and in good condition.”

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Posted 2 years ago

PartsGateway Ltd is rated 4.6 based on 10,300 reviews