PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,334 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

Info

4.6

Based on 10,334 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

PartsGateway Ltd 5 star review on 20th November 2024

Ionut-catalin Iosub-crudu

PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I WROTE A REVIEW YESTERDAY WHICH WAS SCATHING. THE SUPPLIER WAS GIVEN THE CHANCE TO PUT THINGS RIGHT. THEY SAID MY ENGINE WOULD BE DELIVERED BY THE END OF YESTERDAY BEARING IN MIND THAT WOULD BE 10 DAYS SINCE I PAID FOR IT. THIS MORNING IT IS STILL HAS NOT ARRIVED. NOW 11 DAYS SINCE IT WAS PAID FOR. NO ONE CAN TELL ME WHERE IT IS AT THE MOMENT. AS I SAID YESTERDAY THIS IS NOW COSTING ME £60 A DAY IN CAR HIRE WHICH I WANT BACK. I COULD HAVE USED ONE OF MANY COMPANIES THAT SUPPLY AND FIT WHO QUOTED AND HAD THE JOB DONE BY LAST TUESDAY 11/9/18. I CHOSE THIS COMPANY BECAUSE THEY HAVE A LUTON PHONE NUMBER WHICH IS LOCAL TO ME. AFTER PAYMENT I FIND THE ENGINE IS COMING FROM LEICESTER. I AM TOLD IT WAS PALLETTED READY FOR DELIVERY LAST TUESDAY 11/9/18. LEICESTER IS A COUPLE OF HOURS FROM ME AND A WEEK LATER THE ENGINE IS STILL NOT HERE. ABSOLUTELY DIABOLICAL, THE WORST TRANSACTION OF MY LIFE. THE LEAST THAT CAN BE DONE IS FOR MY CAR HIRE TO BE REFUNDED. EVEN IF THE ENGINE ARRIVES TODAY MY CAR HIRE EXPIRES TOMORROW AND I WILL THEN BE WITHOUT A CAR AND AS A SELF EMPLOYED PERSON THAT IS CATASTROPHIC.”

Helpful Report

Posted 6 years ago

“I e-mailed you directly regarding problems I have had with the parts purchased, also with the tawdry response from the supplier. You have failed to respond . I would recommend buyers be extremely wary of this supply site. with regards”

Helpful Report

Posted 6 years ago

“Due poor communication will never use again”

Helpful Report

Posted 6 years ago

“Just wanted to be refunded...got wrong qoute on the initial part. Paid in full then to be told it's actually twice the price.”

Helpful Report

Posted 6 years ago

“If you think what you sent me was acceptable for me to attach to a vehicle then you are sorely mistaken. I cannot believe I paid £48 for a sun visor that looked like it had been used as a lying board for a mechanic. It is disgustingly dirty and has oily marks all over it. No amount of cleaning product could fix what you sent me. I am really disappointed and will not be using your service again.”

Helpful Report

Posted 6 years ago

“No immediate contact very bad sellers no contact facelifts with seller”

Helpful Report

Posted 6 years ago

“Hi started off really well . Order came on the day was great but on order was an 18 inc wheel but when arrived was 17 inc. when my partner rang to ask about sending it back the guy was so rude and abrupt . E mails very rude and angry .i did recommend youto lots of people but will tell them to rethink”

Helpful Report

Posted 6 years ago

“Bought used headlamp,when received it had broken bits cannot be fixed. Ask for replacement or refund. I was ask for return, it was costing twice what I paid for item. They shall not pay for returns. It was not worth and ask for honest refund to keep customers happy. They insist only will pay when item return. I decided to give up and loose my money, I was not getting any where.”

Helpful Report

Posted 6 years ago

“I am sorry to report again about Vauxall Parts. Thi company should be removed from your circulation list as they are nothing but trouble and cannot provide basic service or refunds as I have repeadly requested NEVER AGAIN!!!!!”

Helpful Report

Posted 6 years ago

“Still waiting for package”

Helpful Report

Posted 6 years ago

“i received my air filter box today.To my dismay it was damaged on arrival after further inspection i noticed all bolts were rusted beyond repair the box had holes drilled in it with non factory parts fitted overall a complete mess i paid 96 pound and i have never felt more ripped off looks like part had being left in a breakers yard for some time decaying.As someone who has worked in the industry will not be recomending this company and am pursuing a refund.DISGRACEFUL”

Helpful Report

Posted 6 years ago

“WRONG PART SENT FOR REGISTRATION SUPPLIED. REFUND REQUIRED”

Helpful Report

Posted 6 years ago

“The part i orderd did not work,the air flow monitor. Could not check part when deliverd due to delivery guy could not wait around whilst i fitted the part to the car. So i was robbed of 25 pounds.”

Helpful Report

Posted 6 years ago

“I was put in touch with two parts companies. The first one took payment for next day delivery, I waited for 3 days then the money was repaid with no explanation. The second company, after a lot of chasing, supplied the wrong part which had had locating studs bent to make it fit. Not impressed with your partner companies.”

Helpful Report

Posted 6 years ago

“I purchased what I taught was an Audi Symphony head unit for my A5 . This was not sent out ! On contacting the vendor seVeral times MIM , they repeatedly said the unit I ordered was the Audi Concert headunit , when it clearly says I’m the invoice “ Symphony “ . Never again !!!! Disgusted that a business can not accept that they were wrong . Parts gateway were efficient in there research , and were very good I must say . But somewhere there is someone who must take fault , not me as I have been told by the vendor after sending numerous emails , photos and screenshots of the product and invoice.”

Helpful Report

Posted 6 years ago

“Parts supplied was defective and not fit for purpose I contacted supplier guess what they said “ it was working when we sent it “ so that’s £70 down the drain”

Helpful Report

Posted 6 years ago

“The Ford Focus starter motor sent was the wrong one... so it will be returned ASAP and this has delayed my car being repaired which will cost more money for a new motor from another company”

Helpful Report

Posted 6 years ago

“The part I received is second hand! This was not evident in the advertisement. During its previous life the wing panel had been dinged in several places and also been subject to collision damage which creased the panel and gouged through the paintwork. These areas of damage had been marked...and the item was still sent out! Upon receipt I opened the bubble wrap (insufficient to protect a wing panel) to find that it had been almost doubled over at the door end. The wing to me is useless! The panel I am replacing is in better condition. I want a full refund . If not I will inform trading standards and leave negative feedback on Ebay. It has been several days since I complained...and this is the 4th review Ive written. Still no contact...just reviews??”

Helpful Report

Posted 6 years ago

“Ordered a turbo for a bmw 320. Came 2 days late. Took it garage to be fitted to be told it's the totally wrong turbo. Got in contact With the people who supplied it and told them it was the wrong turbo and can I please return it and have a refund. They was very rude and told me I had to prove it came from them and it was my fault for not checking part first. On the site it said bmw320 turbo for 2006 reg. But it's not that turbo they sent me. They was very rude and unhelpful and nasty. Iv he's a total nightmare trying to resolv this. Don't believe anything the site says about return and refund. The garage told me that they adivse people never to buy from these people. Horrible experience. Never never use this site”

Helpful Report

Posted 6 years ago

“I purchased a part for my car but they never told me on advert I had to programme the part to my car.it will cost me more money to do this so I'm left with a part I can not use,the company wont give me a refund allthought they advertise a 30 day money back guarantee on the part.im never buying parts online again,the company is called auto euro parts in Ireland,so anyone looking should be aware to avoid this company,thank you for nothing and taking my money.i feel robbed and disscusted.so so not happy”

Helpful Report

Posted 6 years ago

PartsGateway Ltd is rated 4.6 based on 10,334 reviews