PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.58

4.6 Rating 10,257 Reviews

92 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

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4.6

Based on 10,257 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 20th November 2024

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PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a rear o/s lamp cluster for a 2013 Honda Jazz. The part arrived in good condition and has now been easily fitted. It was considerably cheaper than a new one which, in my opinion was ridiculously expensive. Ordered one day delivered well packed the next. No complaints!”

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Posted 7 months ago

“They immediately found the only old car door there was available , great price compared with my previous research and the delivery price included and again the best i had seen compared with elsewhere. It was such a pleasant surprise that there still exists proper service , they ring and keep you in the loop and i got 11.00 am-2.00pm time, packaging was great , courier was great [Aston Villa geezer , well friendly] Even "back in the day" this is a great company that really knows its stuff and walks the walk , did i mention the great pricing ? I can safely say i am proper chuffed.”

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Posted 7 months ago

“Brilliant service from start to finish”

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Posted 7 months ago

“Smooth transaction easy to use app”

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Posted 7 months ago

“Happy with the service”

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Posted 7 months ago

“Did an excellent job in identifying the spares I wanted for my Audi. Very clear pricing including postage. Very pleased”

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Posted 8 months ago

“worked treat no problems at all would use again”

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Posted 8 months ago

“The tailgate arrived on time it said white on the discription it was green when it arrived so it will need respraying .”

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Posted 8 months ago

“delivery little bit but all parts are gud thanks”

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Posted 8 months ago

“I had absolutely no issues. I found the car window I needed online but phoned also, just to confirm a 100% match, and had confirmation very quickly. Dispatch was slowed by the 4-day bank holiday weekend but it arrived as predicted when it should have and was very well (possibly over?) packaged to avoid damage.”

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Posted 8 months ago

“Locating the items was straightforward, but was unable to purchase both items together, even after l sent a message requesting this. However the transaction was achieved and the packaging and delivery were excellent.”

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Posted 8 months ago

“good service”

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Posted 8 months ago

“An absolutely brilliant service…. within hours of my initial request I received three quotes and the supplier I chose was excellent.”

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Posted 8 months ago

“Easy-to-use site and secured a difficult to access old Peugeot part, at a very reasonabe price .”

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Posted 8 months ago

“Great quick service. Had a query which was dealt with in an easy and pleasant manner. Would certainly use again.”

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Posted 8 months ago

“Service delivery and postage/packaging more than met my expectation. The part l ordered was in very good condition for a previous used part.”

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Posted 8 months ago

“I needed a door handle for a Sharan and it was found. I was also given help to remove the lock barrel so that another one could be fitted.”

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Posted 8 months ago

“Whole process was smooth. Easy to navigate website. Good responses. Parts as advertised and delivered quickly. Couldn't fault it. Many thanks”

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Posted 8 months ago

“Mirror arrived when promised, well packed and has now been filled. Very happy.”

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Posted 8 months ago

“I found it difficult to order my item. When I entered the details a different options of the urn came up and I had to scroll a lot to get to my one. The system was slow, so when I was trying to enter all details it took so long I thought it had crash several times I actually rung the supplier to explain. Whilst I was talking to him the site and the correct page appeared and I was able to order, this part was easy. I received a lot of messages from other suppliers offering me the item , I’m clicked to the page to stop the request but it didn’t work I am aware this could all be me BUT as a customer I wasn’t able to navigate easily around the website. Hope this helps anyway The delivery was very quick and it was the correct item Thank you”

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Posted 8 months ago

PartsGateway Ltd is rated 4.6 based on 10,257 reviews