PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,334 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

Info

4.6

Based on 10,334 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 20th November 2024

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PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still dont have my order”

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Posted 3 years ago

“Shocking. Put my reg details In for a certain part which was required. Then ordered from a supplier but it turned out that the reg didn’t go through to them so they sent a part that doesn’t fit my vehicle. They then wanted to charge me £7.50 to sent it back to them even though it wasn’t my error. Will Not be using either again.”

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Posted 3 years ago

“Superficially good but the wrong part entirely was sent.”

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Posted 3 years ago

“i have been sent the wrong part i ordered a 2ltr petrol body control module and have received a 1.4ltr with will not work i am unable to contact you to sort this as your phone number is not working how am i going to get this sorted ?”

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Posted 3 years ago

“This company sends out emails containing false information regarding items being sent that were not sent. When this company is questioned they do not bother to reply. They seem like a dishonest setup in my opinion and will be avoiding them at all costs. Now I will be contacting their payment gateway PayPal to have their trading practices checked out for other customers' safety.”

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Posted 3 years ago

“Don't put company's on your system that don't do what Thay advertise next day delivery isn't Eleven days is it”

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Posted 3 years ago

“Was big mistake to buy throw this website”

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Posted 3 years ago

“The mirror was the wrong one for my car”

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Posted 3 years ago

“PartsGateway were swift with the search and found me a match with Mintech spares but unfortunately they overcharged me by £100 and sent me a faulty ecu unit that had water damage and broken pins although I specifically asked if it had water damage or broken pins and was assured that it didn’t. So I had to pay to return the item and wait for a refund but the postage cost was returned to me, I still had to endure the inconvenience. Avoid Mintech spares at all costs”

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Posted 3 years ago

“Hi Parts Gateway , The part I ordered arrived yesterday , it was badly damaged , not well packaged at all and I am unable to install it. The part was not bubble wrapped to protect it, instead small cardboard boxes used for protection surrounding it, unfortunately this was not adequate and the tip of the red plastic moulding snapped off in transit. Can you please refund my money to me and also inform me of what you want me to do with the now useless part ? Regards Daniel Campbell”

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Posted 3 years ago

“Item not received”

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Posted 3 years ago

“Never received no response to email etc”

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Posted 3 years ago

“I would rather have replied directly with my problem than wrote it as a review but since the email says no-reply I'll say it here instead. The part, a Transit van back door, was delivered while I was out because I was just told it will come in 2-3 days, so I couldn't stay home. When I found it by my front door the driver was long gone and I opened it to find it was dented. Parts Gateway had told me on the phone and in a message that it was perfect. They said I had to inspect it while the delivery driver was there otherwise I cannot return it. So I have wasted £100 n a dented door”

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Posted 3 years ago

“Ordered and paid for a part over 3 weeks ago, still not received it. Have been in touch and the response was they will arrange a courier......must be a feckin pigeon bringing it”

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Posted 3 years ago

“Ordered part through yourselves and when it come was incorrect part . Had to send it back at my expense telling company it was for a Ford galaxy not a mondeo. Poor customer relations . Very poor service!”

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Posted 3 years ago

“Wrong part sent and ignored request asking how to return and get refund”

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Posted 3 years ago

“Hi, I have written a review already. But I can repeat. The item come very dirty, I have to wash it with soap and brush of all build up dirt. Other wise it is fit.”

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Posted 3 years ago

“Im very disappointed. I ordered part Wednesday evening got confirmation Thursday,but part was delivered only Tuesday. As its should be 24h delivery i booked spot in my garage which i missed. Also spended all day at home and missed overtime. Called number i was given they couldn't explain whats going on. Ok i decided to cancel my Saturday overtime hoping my garage will agree accept my car saturday where my glass will be finally delivered. Apparently i havent glass Saturday either. I called them again few times hoping i will find out at least time and date i will get glass,but after they promised to come back to me they never did... glass arrived Tuesday. Missed overtimes had look for transport to work Monday. Got delivery refund 7£ which is a joke comparing whit amount of money i lost,my nerves and waisted time.... VERY DISAPPOINTED....”

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Posted 3 years ago

“I ordered the part on 20/8/2021 and paid for it. To date I have not received the part.”

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Posted 3 years ago

“The part I ordered was advertised as grey it’s not grey it’s silver, I would definitely not order anything from partsgateway ltd again. They are still advertising the same part as grey when it’s clearly silver.”

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Posted 3 years ago

PartsGateway Ltd is rated 4.6 based on 10,334 reviews