PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,334 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

Info

4.6

Based on 10,334 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 20th November 2024

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PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am unable to get in touch with the company that has sold me the part they sold me they know it is the wrong part but they will not reply to my request to get it changed I feel very disappointed with the service”

Helpful Report

Posted 10 years ago

We are sorry to hear that the item ordered from Johnsons Vauxhall Spares. Looking at the quotes message history, I do not see any communication sent to the seller. It looks like you have not used the PartsGateway support system either to inform us of the issue. You can raise a support request at http://www.partsgateway.co.uk/faq.php

Posted 10 years ago

“I received the wrong specification of part that I had asked and paid. your client sent me 2005 power steering pump and I had specifically told and gave him my vehicle registration and also spoke with him on the phone. Since I had told him about the issue, he had promised to send me what I had required but still to no avail. bad business”

Helpful Report

Posted 10 years ago

Hi, Upon receiving this review, we contacted the seller you purchased from (Huddersfield Volvo Breakers) who have now issued the following update:- "Hi, He initially contacted me on FRI 26 to inform me that the part I supplied was incorrect. I asked him for his part number/picture which he sent me on FRI afternoon.Shortly after I informed him that I wouldn't have one until Tue 30 th & I would contact him as soon as it arrived,which is what I did. I have arranged to send him the pump tomorrow & have the first one collected at the same time" Please note this is the first time PartsGateway has been made aware of an issue. We have not received any requests for support and I see that you have not used the messaging function with the quote to contact the seller either.

Posted 10 years ago

PartsGateway Ltd is rated 4.6 based on 10,334 reviews