PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,334 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

Info

4.6

Based on 10,334 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 20th November 2024

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PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wrong part and no response to my message and voicemail. Also far too many emails for feedback.”

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Posted 5 years ago

“I ordered a quarter window for my passager window,and I was sent the wrong window.so I had to go with a car window replacement company to get the the job done they ordered me the right window and fitted it for me.i tryed contacting the person that I original ordered the window through your company and I’ve still had no response I’m out of pocket by £39 pound.i will not be using your company again.ive also had lots of emails of you which is annoying in itself.”

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Posted 5 years ago

“I have tried contacting gateway on numerous occasions but no response, I received an item and I needed to return it the item the same day as my circumstances have changed, I haven't even opened the box, There is no contact number or option to return items.”

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Posted 5 years ago

“Wanted a off side back light witch I believe is behind the driver but resived near side light”

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Posted 5 years ago

“Totally useless company. Ordered a rocker cover, paid £50, was sent an inlet manifold - 7 days later still waiting for a label to return the goods and get my money back. Just ford were meant to send photo of available rocker cover but failed to do so. They promised to ring me but failed to do so. I Recommend that this company is not used! I certainly won’t be using them”

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Posted 5 years ago

“Still waiting for part yet paid in full? Been over a week now and still no package. Not impressed sadly”

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Posted 5 years ago

“but five star cheats. won't give you your money back easily. don't even think of going near them.”

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Posted 5 years ago

“I am still waiting for part to delivered nearly 2 weeks now. Not good at all”

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Posted 5 years ago

“Parts sent to me I didn't ask for then expected me to pay for a the part to be sent back that I didn't ask for. Rubbish customer service”

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Posted 5 years ago

“I ordered a wheel paid got wheel on time but wrong size to what i orderd rang up but said it would fit anyway we out asking any questions”

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Posted 5 years ago

“ITEM WAS NOT COMPATIBLE WITH THE CAR REGISTRATION QOUTED FOR. .....ITEM DOES NOT FIT.... FITTING STEMS ARE TOO SHORT AND THE ANGLE TOO STEEP FOR ANY POSSIBILITY OF FITTING THE CAR THIS WAS REQUIRED FOR WAS IDENTIFIED AND WAS STIPULATED ON THE QUOTE”

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Posted 5 years ago

“I'm sure the part I ordered will be fine. However, DPD should find a new profession. I still haven't received the product yet.”

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Posted 5 years ago

“The bumper shop worst I’ve ever dealt with no people skills just take your money and run sent out completely wrong part now I’m fighting to get my money back and there expecting me to cover the cost of sending wrong part back disgusting”

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Posted 5 years ago

“I am afraid to say not very well. The part I ordered was wrong which is annoying but not the end of the world. So I tried phoning many times told it was not possible to be connected. E mailed no reply . So No £35 plus another £40 for another motor from elsewhere.not impressed”

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Posted 5 years ago

“On the website it says has been tested, when I fit the part it was faulty and didn’t work, and I called seller he said he has got the part, but he’s not sending me another one, wanna sell it as package. And told me send it back. Time and postage. I just lost time and money.”

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Posted 5 years ago

“If I could score zero,I would. To purchase and then discover a part is coming from mainland Ireland isn't on! To have your terms as being absolved of any responsibility yet the buyers attention isn't drawn to these... massive improvement needed”

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Posted 5 years ago

“Wrong part Part did not fit they said it would. Seeing that it was correctly packed and only£36 I will not be returning the part.”

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Posted 5 years ago

“Wrong wins mirror sent”

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Posted 5 years ago

“I ordered a wing an it turned up with more dents than the one I was replacing. Unfortunately didn’t check the panel over fully as the driver stood over me had me under pressure. Never again I’ll just use a main dealer or parts shop in my area”

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Posted 5 years ago

“Didn't have a good experience, the parts dealer was rude and so sent a complaint to partsgateway and received no response. Wouldn't use again”

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Posted 5 years ago

PartsGateway Ltd is rated 4.6 based on 10,334 reviews