PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,299 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

Info

4.6

Based on 10,299 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 20th November 2024

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PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

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“Really easy to place an order request on line. Within half an hour I received the first notification of the part being available. Altogether I had four offers. I ordered the following day. The supplier was very helpful and friendly, and despatched the part within an hour of me ordering it. Good, no hassle experience.”

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Posted 1 year ago

“Great communication, very fast delivery. Thanks very much”

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Posted 1 year ago

“This is the second time that I have used PartsGateway, and I find it a very useful resource. Both times, coincidently, have been for supply of rear light clusters - although for different cars. The first was in March 2020. I bought from Silverlake, and was very impressed with the quality of the part received - it looked pretty well pristine. This recent purchase was from 1st Choice, and was less impressive; there appears to be no damage, and the part looks functional, but it is poorly presented, and I feel the need to spend time giving it a good clean before I would want to put it on the car. And it took 13 days to arrive!! (Despatch email on Day 6 - no great urgency there then; Delivery on Day 13).”

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Posted 1 year ago

“although the wrong Item was sent in the first place a replacement was sorted very quickly would use again”

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Posted 1 year ago

“This site makes sourcing quality second-hand parts easy. Highly Recommended.”

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Posted 1 year ago

“A good quality part for a good price. In excellent condition and all working when fitted. Post was quick and product well packaged.”

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Posted 1 year ago

“The only criticism I have is that your computer system didn't know where Guernsey Channel Islands was and didn't add the postage charge, the wing mirror would have sat there awaiting collection if I hadn't phoned to pay the postage. The member of staff I spoke to was brilliant and had a very good sense of humour.”

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Posted 1 year ago

“Excellent service- reasonably priced part- prompt delivery”

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Posted 1 year ago

“Very quick response to my query, good price and fast delivery”

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Posted 1 year ago

“Great service,quick delivery.Will recommend and use again.”

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Posted 1 year ago

“Overall really simple and straightforward the only downside was I never knew the item I purchased had been dispatched”

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Posted 1 year ago

“Delivery prompt. Exactly what I needed”

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Posted 1 year ago

“A guy called Ali dealt with my request. Went our,and found the right part, the right colour and a good price. Received it 2 days later. Well chuffed, thanks Ali .👍”

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Posted 1 year ago

“All was good. Found the part needed - confirmation was given via pictures - part arrived as stated. Many thanks.”

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Posted 1 year ago

“The part finally arrived fits perfectly in working order and has fixed my problem”

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Posted 1 year ago

“I did not receive my order after being informed that I'd be getting my order within 2-3 days. It has already been 10 days. Not sure, whether I lost money or someday I'll receive my order.”

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Posted 1 year ago

“Now use this group to purchase a few things and its been well package on arrival and as advertised. I'll certainly be using these guys again.”

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Posted 1 year ago

“Greate and fast delivery”

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Posted 1 year ago

“Identified the item I needed on the site on offer at a reasonable price. It arrived within 48 hours and was exactly as described and in very good condition. A very good service!”

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Posted 1 year ago

“Very easy to deal with and an easy way to find a part that was very hard to find!”

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Posted 1 year ago

PartsGateway Ltd is rated 4.6 based on 10,299 reviews