PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,334 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

Info

4.6

Based on 10,334 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 20th November 2024

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PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item has not arrived yet.”

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Posted 5 years ago

“Wrong part recieved :-(”

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Posted 5 years ago

“Advert stated £10.00 for next day delivery,and charged me £10.00 it certainly wasn't next day delivery,tyre well worn not much mileage left on this tyre the only good thing about the purchase was the wheel was well packaged would I use again yes but I'd have to be VERY VERY VERY desperate would I recommend NO NOT A CHANCE”

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Posted 5 years ago

“I Am very disappointed as i recived it on Saturday but the Mecanic was unable to fit in intill Tues still was unable to fit it as he was completely knackered there for had to go and purchase another from auto parts which is now been fitted ive now had a bad experience and i was unable to return it beacause it was longer than 48hrs intill the Mecanic was able to carr put the work i will look else where in future i put it in my shead ready to tske to the skip.”

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Posted 5 years ago

“I never collect the parcel. When I arrived to DHL point , they told me that window is broken and it was sender fault, very poor packaging. On Friday sender told me that he is expecting return on Friday /17.05/and I will get refund same time. I called him on Monday, he was very rude, he said he never promise refund. Same day I talk to DHL and they confirm that sender get back his parcel 17.05.2019. Still no one to call me and still have no refund. I don't even have a photo, because never saw my order. So my feed back can't be positive.”

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Posted 5 years ago

“The dismantlers recommended was very poor in handling my complaint. Wrong bumper sent, expected me to pay return carriage which I refused because it was the fault was theirs. I emailed and phoned also sent prove of part originally ordered and got no response.”

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Posted 5 years ago

“Doesn’t respond to emails at all. And I’ve been asked for feedback 3 times now.”

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Posted 5 years ago

“this is the second time ive ordered this part and havent recieved it!! the first time i got a refund cos the seller said the courier had lost it and this time i havent recieved it. i would like to know what the problem is, if its to do with postage we are happy enough to pay it”

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Posted 5 years ago

“6 matches for my part appeared. I went for the cheapest - they called to confirm if I needed it with a front fog light switch (which I did) they said no problem - next day they called to say they didn't have the part. The next one cancelled the order as part was damaged. The next 2 I called first to check it was the fog light version - it wasn't . The last one I called said they had it then sent the non fog light version. Still waiting for a refund from the first 2 via paypal the third one will need to have part sent back. - waste of time.”

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Posted 5 years ago

“Not happy at all my purchase they tell you something and deliver something”

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Posted 5 years ago

“Order parts and was emailed saying next working day, still hasn't arrived two weeks later”

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Posted 5 years ago

“Heavily damaged, seller ignored my messages.”

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Posted 5 years ago

“Quick delivery but headlamp was damaged and unusable. Clearly been ripped out of a car so bolt holes damaged and headlamp wiring also. This was not described as such in the sale.”

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Posted 5 years ago

“pathetic service. Firstly, despite sending a photo of the wiper arm on my car they managed to misinform me by stating the part they have is exactly the same as mine, and it was not. Secondly, I have returned the item back and requested refund and as yet I have neither had a courtesy of reply nor refund of my payment. I have now referred the case to the paypal Resolution Centre.”

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Posted 6 years ago

“I waited a week for my part only to bw told dpd had lost it. Didnt get told by the salvage company had to chase it up. Now i have ti wait up to 30 days for the money to be refunded from paypal. Not very impressed.”

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Posted 6 years ago

“You sent me the wrong part gave car details and sent the part for a older vehicle”

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Posted 6 years ago

“I was told in a email to check the packaging on arrival, piece of cardboard that people had walked all over with workboots, dirty bubble wrap, checked contents, upon looking nothing wrong, but fixing the mirror to my car noticed that the glass itself is not connected to anything so going over a pot hole I now have to adjust my mirror and the amount of pot holes that is very nearly all the time, so sorry for this revue but I wouldn’t recommend you to anyone, my fault as I didn’t check the mirror carefully, there you go.”

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Posted 6 years ago

“Worst website ever - stay away. They send out the wrong parts and then wont respond to email. currently going through Paypal arbitration to try and get my money back!”

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Posted 6 years ago

“I have been advised that thus egr valve may not be suitable for this engine . It is a turbo charged 2.2 Transit 140bhp and I understand this egr valve is a basic model and not suitable for this van . Please advise .”

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Posted 6 years ago

“Sorry can't review part as it has not arrived yet, I had to find another supplier .”

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Posted 6 years ago

PartsGateway Ltd is rated 4.6 based on 10,334 reviews