Thanks for your feedback. This car park moves your car from the drop off point at the airport, to the main car park 1 mile away so a couple of extra miles is to be expected.
“Good service but the car was covered in snow and ice at the rear of the car park upon my return. Nobody had bothered getting it ready for my return. I was also told I could not have an invoice due to the printer not working. Same reason given 4 days later when I returned. I will be choosing the official airport car park ib future. Although it's a bit more expensive it's a far more safer option. I suppose I should have realised you only get what you pay for in this world !!!!”
Thank you for your feedback. Sadly the amount of snow that came down in such a short space of time didn't allow the clearing of every car due to timing and logistical reasons which I am sure could be appreciated. If you had parked on the onsite car park, they wouldn't have moved any of it. If you still require an invoice, please email us and we can send this over for you.
“Driver that picked us was a lazy B*****d did not offer to lift anyone's luggage on to the bus, not only that he did not help me and I am an OAP he watched 2 middle aged ladies struggle to lift their cases. Don't think I will be using you again”
“I don’t very often mark a review as low but i’m am very annoyed how this parking company can be allowed to trade under false pretences.
It is not park n ride … there is no curtesy bus every 15 minutes at all. You have to walk. It may only be a 7/8 minute walk but when you have lots of luggage / perhaps pouring with rain / freezing or have walking issues this is very bad & illegal.
As soon as I asked how long we had to wait for the bus they said there isn’t one, there hasn’t been for many many months. I said they are selling falsly, i booked park & ride!!! The staff were fine but also really weren’t bothered.
I wish i’d paid an extra 12.00 to stay on the on-site airport car park as we walked back after our trip in stormy freezing heavy rain, absolutely drenched through ready for our 4 hour drive home 😫😫😫”
“On collecting our car it was obvious our car had been used in our absence. The seat positions had been changed, the dashboard settings had been changed, the steering wheel position has also been changed as well as the sun visors, head rests and radio settings. We had left the rear seat backs down for our suitcases, but these had been put back up and headrests moved. It appears the mileage on the car had also changed which is not in line with the car just being moved from inside to outside. I’m sure you are not insured to drive vehicles which are left in your safe keeping other than to move from inside/outside. Unfortunately due to this experience we will not be using your services again in future.”
I'm sorry to hear this. Cars, when they are parked at the car park, stay at the car park with all of our car park partners. They are moved on site and that is it, a maximum of a few hundred yards.
“We thought the initial drop off was efficient.however getting picked up was another story. We waited in the dark at 12.30am where it was cold and wet with two young children under five., for over an hour as there was only one driver with a large enough car to collect us. We stood and watched him drive back and forth three times. Another driver said it could take three of us but not six!!”
Thank you for your feedback. You shouldn't have been waiting this long. We will speak to the car park to understand what happened and why there was such a delay.
“Waited too long for pick up - was only myself to pickup . Waited 40 mins . Then needed to pay an extra £5 due to new fee being charged at the aurport . The card machine wasn’t working - had to rummage round in luggage for 10 mins to find £5 as they weren’t letting it go!
Sat nav doesn’t take you the right way to find the place ..”
“When coming in, service was good and instructions were clear, we were dropped off by their van. However when coming back we were told to call them when we landed so they could pick us up. They were late by 45 mins and then told us they had been past the pick up point and we weren’t there, when we clearly was waiting in the correct spot. They lied because they were late and were dropping other passengers. They clearly lied and I found that really poor service on their part. Won’t be using them again.”
Thanks for your feedback. I'm sorry to hear this. The bus is constantly going back and forth from the airport so you shouldn't have been waiting that long. We will speak to the car park regarding this.
“There web site states they have a shuttle bus, they dont. They stopped it because the short stay car park has gon up to £5. They should take this off there web site because it is not true.”
Thanks for your message. The car park has a shuttle bus that is available if required. We will speak to the car park to understand what happened on this occasion.
“Not much point in reviewing Parking Up as they are only a broker and, if you have any issues with the parking they arrange, your contract is with the parking company not Parking Up, so they are no help and you have no recourse to Parking Up.
We used Parking Up to arrange parking with Imagine at Liverpool Airport. When we returned home we found the car was scratched but Imagine were fairly blase promising but not looking at their CCTV and advised us to T-Cut the paintwork. Never again!”
Thanks for your feedback. I'm sorry to hear this. The car parks are easy to find. You are provided with the address, a map, and their contact telephone number if you need to contact that.
“Very hard to find. Minibus to airport seemed to be very old. Had no steps to gain access. Which is not easy for people in their 70s. Dropped off short of airport, then informed to get dropped off closer would cost a £5. This should have been stated clearly when booking, not in small print of email confirmation. Not a happy bunny.”
I’m sorry to hear this. The car park should have made this option clear to you on your arrival. We will peak to them regarding this. Please accept our apologies on this occasion.
“Going to the airport was fine. Pick up was terrible. Told us to wait where we were dropped off then called to say they were about 600 yards away or else they would have to pay to get through barrier. We were willing to pay but not given the option. Driver was then rude saying he was in a rush and drove back like a nutter. Not impressed!!!”
Thank you for your feedback. I’m sorry to hear this. We will speak to the car park to understand why this wasn’t offered to you and why the driver was not driving carefully. Please accept our apologies on this occasion.
Thank you for your feedback. There should have been a shuttle as this is a park and ride service. We will speak to the car park to understand why you did not have a shuttle to the airport. Please accept our apologies on this occasion.
