“We have used you twice this year and its a review of 2 halves…. The first half, ie booking, arriving and getting to the airport deserves a 5 star review , however collection upon your return especially in the evening leaves room for improvement bringing the overall experience down.
Polite suggestion - have your collection driver know how many people and who is picking up by name as both times he has left without us even though in right location , following correct procedures …. Very frustrating and comes across as not being bothered - lets the whole service down .
No apologies what so ever , unsure if i’d use again!”
“Very good , minibus was quick to and from didn't wait long , could do with a sign on the road outside as we struggled to find the place ,postcode told us we were there but we weren't it was down the road and you had to go round the back as couldn't really see of main road , would definitely use again”
