“Arrived at the Imagine car lot expecting to be taken to the airport as I had booked Meet & Greet. Told by the employee that I would have to drive myself and drop off bags then return and then walk back, it was only a 3 minute walk. The attendant said he was on his own. I said I've paid for a service and not receiving what I had paid for. His attitude was indifferent bordering on aggressive. He eventually realised that I had booked Meet & Greet and came with us to the airport. I had to pay the exit fee of £5 as he drove my car away. I won't be using them again!”
I'm sorry to hear this. We will speak to the car park provider regarding this as you booked Meet & Greet so they should have provided this service for you.
“There was no transport to the airport, the reception said the vehicle was off the road due to the council. We had to drag our luggage a good 7min walk across main roads to arrivals.
The car park is not secure it’s just a unit of many within an industrial estate. We arrived back at 0100hrs and walked back to the car park and the gates were wide open to the industrial estate with no security.
To us it just looked like someone had setup in a unit within an industrial estate of many units and called it a secure car parking facility. No idea where our car was parked.”
I'm sorry to hear this. We will take this up with the car park as we were unaware that their vehicles were off the road. This car park has been parking cars for over 15 years securely and is very reliable, and reputable. Your car park will have been parked within their car park.
