Hi Andrew,
Thank you for providing feedback.
Having reviewed your case, I can see that you requested to cancel your booking two hours before your booking was due to commence. We replied a few hours later informing you that we are unable to cancel your booking due to informing us less than 24hrs before the booking was scheduled to start. We are unable to cancel bookings that are due to commence within 24hrs, this is stipulated in our booking terms and conditions.
If you would like to discuss this further, please get in touch with the team at hello@parkingup.com
Kind regards,
Parking Up
“Car in another car park when I arrived. Found it quite quickly really, so no problem. Could have been my fault. Gave the wrong return date. When I got tothe car the button key did not work, so unable to gain access. The chap knew a way of getting iwithout pressing the buttons. Removed a section of the door handle and revealed a space for the key. Got access and the engine stated first time. Very clever. Thank the chap concerned first for finding the car and then getting access. This is why I rated you five star. Well done.”
“We used this car park before flying to Turkey for a week. It was a very reasonable price and quick and easy parking with friendly staff. Car was parked outside ready for collection on our return! Would use again!”
