“When i dropped the car off and waited for the transfer shuttle, I noticed a member of staff drive my car off site. I assumed it was a temporary measure until more space was freed up in the secure car park. However, when I returned a week later and picked up my key, I was told my car was parked on the street around the corner, basically on an industrial estate. I could have parked it there myself (not that I would have!). I won't be using them again and will make sure friends and family don't either.”
Thank you for your feedback. We will speak to the car park regarding this, as it is a secure car park (as you can see when you drive in) that you had parked in and cars do not get taken off site so I'm not sure who has told you this information.
“Fast booking, helpful people on chat if you have some issues. We had to cancel one booking, and set up another one. Sorted within minutes. Thank you!”
Thanks for your feedback. I'm sorry to hear this. This should not have happened. We will speak to the car park regarding this as to why the phone was going to the answer machine.
Thanks for your feedback. I'm sorry to hear this. We will contact you directly to understand what happened with your booking, however, the service is correctly advertised and the service is a good service that this car park provides.
“Drop off at express carpark very good ..was told to go to same place coming back ..but the driver who dropped us did not inform us to say we were at express carpark .so stood for nearly hour in cold at 11pm and 3 phone calls later to them the guy came for us ..not a happy chappy and neither was I ..Ihr had been waiting at another car park for us . I told him nobody told us to phone and say we were at express carpark ..he drove us back to our cars like a maniac got out of minibus and swore at us saying don't tell me how to do my job !!! I had my four year old granddaughter she said that man is saying swear words nana .. absolutely disgusting attitude ..will not be using this firm again !!! The drivers should all be reading from the same page to avoid the mix up of the drop off points ..sadly one awful person can ruin the reputation..best get rid of him 😞”
Thanks for your feedback. I'm sorry to hear this. We will be speaking with the car park that you booked with so that they can speak to their driver as this should not have happened.
“Perfect for anyone travelling from Liverpool Airport very friendly staff who drop you at airport and pick you up when you come back and a very good price would recommend to anyone”
