“We thought the initial drop off was efficient.however getting picked up was another story. We waited in the dark at 12.30am where it was cold and wet with two young children under five., for over an hour as there was only one driver with a large enough car to collect us. We stood and watched him drive back and forth three times. Another driver said it could take three of us but not six!!”
Thank you for your feedback. You shouldn't have been waiting this long. We will speak to the car park to understand what happened and why there was such a delay.
“You get what you pay for. This was the cheapest option. We are a large family of 6 with lots of luggage and 4 small children so had to wait over 40mins for the buses to take EVERYONE before us which was really frustrating. We then had no time in the airport to gather our thoughts, we had to rush through and get straight on the plane. All forgotten until our arrival back, we followed the instructions and called for a ride but then had to wait nearly 1 hour in the cold and drizzle whilst people kept storming on the 1 available bus in front of us. I personally wouldn't use again, it's worth it to me to pay the little bit extra (which it is when you factor in the additional £5 charge) to use the official airport parking, when travelling as a family anyway which is already stressful AF.”
“Not very stright forward, not sure what car park supposed to be in. When we collected our car and approched the barrier to get out barrier would not open, apparently we parked in wrong car park for duration of our holiday and had to pay extra to get out.”
Thanks for your feedback. I'm sorry to hear this. I can see that you parked at the airport's onsite car park. Sadly, they are very strict on delays and they can charge if you have overstayed.
“So easy to find and near to the hotel we stayed in
Perfectly Situated for easy airport access and the private transfer bus was brilliant
Will definitely chose this car park again”
“Cheapest option available at the time, easy to book online, confirmation to email immediately, no issues at all. Flight home was delayed so I didn’t leave the carpark at the time I’d chosen but was no issue getting out. Barrier just went up & could leave”
