“Going to the airport was fine. Pick up was terrible. Told us to wait where we were dropped off then called to say they were about 600 yards away or else they would have to pay to get through barrier. We were willing to pay but not given the option. Driver was then rude saying he was in a rush and drove back like a nutter. Not impressed!!!”
Thank you for your feedback. I’m sorry to hear this. We will speak to the car park to understand why this wasn’t offered to you and why the driver was not driving carefully. Please accept our apologies on this occasion.
Thank you for your feedback. There should have been a shuttle as this is a park and ride service. We will speak to the car park to understand why you did not have a shuttle to the airport. Please accept our apologies on this occasion.
“Good value but the directions given to find it were awful. I ended up in the wrong car park which I had to then pay to leave! Therefore it didn’t work out so cheap.”
“The parking company doesn’t have the right dates for us.
Also the booking included a shuttle bus to and from the airport from the car park.
We were told the shuttle had been cancelled as airport charges.
And told to walk in the bad weather and we have mobility issues.
Really poor customer service and care.”
I'm sorry to hear this. We have checked with the car park, and they had the same dates that we had on the booking that you made. We will be speaking to them as to why the shuttle was not available, as this is a park and ride service that you booked.
