“Transfer to liverpool airport was great. No problems. However pick up from drop off point didn't happen. Rang, and were told to go to a different location. Waited ages, and after another phone call we were collected. Told we should have received an email regarding change of pick up point. We weren't. Took over 1 hour after landing to get to our car.”
“Given wrong phone contacts, so when tried to ring once arrived back, mobile number was out of reach and no one picked up land line. I mentioned to the staff about it, but he didn’t seem bothered.”
“Waited too long for pick up - was only myself to pickup . Waited 40 mins . Then needed to pay an extra £5 due to new fee being charged at the aurport . The card machine wasn’t working - had to rummage round in luggage for 10 mins to find £5 as they weren’t letting it go!
Sat nav doesn’t take you the right way to find the place ..”
“Was happy with the service. When arrived back it was pouring with rain and they brought the 2 cars we had parked to us so saved 7 of us getting into minibus and back out was very grateful for thus.”
“We were a party of 8 and the bus had to make 2 trips to get us all to the airport. We had to stand outside and wait in a queue so as not to lose our spot in the line as other families were waiting too. The toilets are absolutely disgusting. On arrival back into uk we rang the number on the card and had the same collection issues, other families with young kids stood outside waiting for one bus to shuttle us all back to the site. We landed in the middle of the night and had to wait 45 mins for anyone to collect us. The driver was smoking in the bus which stunk. When we got back only 1 of our 2 cars had been brought around so we went to retrieve it ourselves. I’ll never use this company again.”
Thanks for your feedback. I'm sorry to hear this, we will speak to the car park to understand what the delay was as you shouldn't have been waiting that long.
