“Called to ask to charge the car after leaving it with over 70% battery and was told that they will do this. The next day got a call after asking for collection saying that there is barely any battery left to get it back to me. Claimed that I never called and was rude. Ended up waiting for a long time and then had to drive to a charging station with the kids. Completely missed the purpose of convenience and using meet and greet.”
Thanks for your feedback. We will speak the car park regarding this. If you had asked the car park to charge your car then this should of happened. This car park is very attentive so we are surprised to hear of this type of issue.
“Not ideal as booking confirmation stated that there is no cancellation fee. This isn’t accurate and you need to give 24 hours notice. You also need to be careful to not cancel direct with the provider, but with the third party as they won’t honour a refund. They also are poor at communicating once you push back on the fact there is a level of false advertising! I didn’t park, but wouldn’t use again!”
Thanks for your feedback. The free cancellation gives you the protection if you need to cancel the booking before arriving at the car park. We are very clear on the cancellation policy on the website and there is certainly no false advertising.
“Great online service. I ended up having to change the car I booked to park fairly close to the booking date and it was the most hassle free experience I’ve had like that.”
“Good service specially the outbound driver on the 9th Feb (about 7-8am) was very helpful to me (a new knee) and wife (broken wrist) with luggage. Inbound driver (19th- 8-9pm) was ok - did what was expected and just drove the bus, nothing above and beyond thou..”
