Thank you for your support and positive 5-star feedback Garry, we are pleased to hear you are happy with your product and the delivery!
The PFM Plus team😊
We greatly appreciate your support and positive 5-star feedback John, and are so pleased to hear that you had a fantastic experience with us.
The PFM Plus team😊
Dear Mr. Sun,
Thank you for your valuable feedback. We're grateful for your patience and understanding. You mentioned that you were missing a box of 10x15 EQ500 bags. After conducting an investigation, we confirmed that all items on your order were scanned and barcode-picked correctly, with the appropriate gauge/EQ, and our stock levels are accurate. The only variation was that you ordered EQ200 10x15, and we upgraded it to EQ250 at our expense to fulfill your order.
Customer satisfaction is extremely important to us. As a goodwill gesture, I have arranged a refund for the EQ500 10x15 line, as I apologize for not providing the exact item you requested. Additionally, as a token of our appreciation for your understanding, we have created a 10% discount for your next online order which has been emailed to you separately.
Warm regards, The team at Parkers Food Machinery
“I tried these little sauce pots and loved them. I live on my own so this is the perfect size to go on steak or jacket potato. Really creamy and delicious. The order was simple and I was so impressed how quickly they arrived. I'll definitely be getting more....I'm addicted”
“Fantastic service. Exactly what I was looking for at great prices. The delivery was great. I am definitely looking at more purchases . I would highly recommend them.”
Thank you so much for your lovely 5-star review, Imraan! We are so pleased to hear you are happy with our service, prices, and delivery!
Thank you for your support, The PFM Plus team😊
We greatly appreciate your support and positive 5-star feedback Phillip, and are so pleased to hear that you had a fantastic experience with us.
The PFM Plus team😊
We greatly appreciate your support and positive 5-star feedback Susan, and are so pleased to hear that you had a fantastic experience with us.
The PFM Plus team😊
We greatly appreciate your support and positive 5-star feedback Adrian, and are so pleased to hear that you had a fantastic experience with us.
The PFM Plus team😊
“Not the easiest to get an exchange I contacted customer services for help and she didn’t have a clue. Also I understand paying postage on my behalf to return but for a shelf loading fee is ridiculous. Decided to keep the item in the end as if I had returned it nearly half of what I spent would be taking to just exchange.”
Thank you for sharing your experience with us. We're truly sorry to hear about the difficulties you faced with your exchange and the confusion during your interaction with our customer service team.
We always strive to rectify any errors made by our staff at our own expense. However, for orders placed online and selected by the customer, the return postage must be covered by the customer if we are not at fault.
The "shelf loading" fee helps cover the costs of processing the refund, restocking the item, and updating our inventory. This process is outlined in our terms and conditions, which are agreed to at checkout.
We appreciate your understanding and are here to help with any further questions or concerns you may have. Thank you for your feedback.
