ParentShield Reviews

Name: ParentShield
Address: Pioneer House, Stenson Road, Derby, Derbyshire
Rating: 4.83

4.8 Rating 624 Reviews

97 %

of reviewers recommend ParentShield

Company Reviews

Metrics

Info

4.8

Based on 624 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About ParentShield:

ParentShield is a Great Child-Safe and Parent Friendly Mobile Network. Only Children or people needing special facilities are allowed to use it.

Every feature of the Network is designed specifically for these users and features include advanced monitoring and safeguarding tools and spending and usage controls.

Visit Website

Phone:

03301221180

Email:

hello@engine-mobile.co.uk

Location:

Pioneer House,
Stenson Road,
Derby
Derbyshire
DE73 7HL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful team, good follow-up informational emails, and a user interface that allows a great degree of customisation, whilst still being easy to use.”

Helpful Report

Posted 1 year ago

“My kids first phone and definitely worth having PS. Records everything and gives the kids just enough freedom. Highly recommended!”

Helpful Report

Posted 1 year ago

“Excellent (much needed) product which has given us peace of mind for our 11-year-old daughter's experience with a first phone. Customer service is absolutely first rate - in many ways highlighting how lacking so many modern businesses are in this area. We highly recommend!”

Helpful Report

Posted 1 year ago

“Got this for son about to go to secondary school. Great features and very friendly customer service - would definitely recommend.”

Helpful Report

Posted 1 year ago

“I'm incredibly pleased with the service. My daughter has her first phone and her father and I were incredibly relieved to discover ParentShield has an ultra safe mode, meaning she can only text or call a list of pre-approved numbers.”

Helpful Report

Posted 1 year ago

“I've had Parentshield for a couple of years now, it brilliant if you have kids, I've just signed up for a 2nd sim. Thanks”

Helpful Report

Posted 1 year ago

“Easy to set up, value for money”

Helpful Report

Posted 1 year ago

“Fantastically helpful and responsive service from these guys, who really know their stuff. Several times they've had to help us figure out an issue with our daughter's phone (absolutely not their fault at all), and their advice is always on the button. Knowing we can properly keep an eye on things and can *fully* lock down our child's phone for sleep and study, without relying on software that kids so often find ways around, is priceless peace of mind for parents of any kids in a vulnerable position - whether through their own special needs or the circumstances around them. Can't recommend these guys highly enough.”

Helpful Report

Posted 1 year ago

“Great product with great customer service, that’s fantastic value for money. One “issue”, the app keeps logging us out so we don’t always get the push notifications.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your positive feedback about the service. We're really pleased to hear that you're enjoying it, and we genuinely appreciate your support. You don't have to be logged in to receive push notifications, so that's not something to worry about. If you're experiencing repeated logouts, it might be due to cookies not being enabled or your browser being in incognito mode. Feel free to reach out to our team at 0330 122 1180, and they'll be more than happy to assist you in adjusting your phone settings to resolve the issue.

Posted 1 year ago

“Great for young kids. Love the control”

Helpful Report

Posted 1 year ago

“We’ve just got our 10 year her first phone so she can begin to have a bit more independence. We cannot fault ParentShield. The speed of delivery of the SIM, their communication and the helpful advice and tips in their emails and online guides has been excellent. Would highly recommend.”

Helpful Report

Posted 1 year ago

“I have been really impressed with ParentShield. I found it easy to set up and monitor my daughters phone use. Alongside IPhone family bits to manage app downloads etc. When I had a query, the phone was answered really quickly by an actual person in the UK who helped very quickly. Emails and communication have been outstanding. Thank you!”

Helpful Report

Posted 1 year ago

“With the trends and risk involved in using phones, its a welcome development, to further protect our children from exposures.The features of the line shutting down at a given time is very impressive. Unfortunately, the children are more advanced in using the Internet than the parents. Additional efforts is still needed, to keep this kids out of harm ( I still manually take the phones away from them blc it can still access the WiFi.”

Helpful Report

Posted 1 year ago

“Really good, we had an issue with my daughters phone and it was resolved really quickly, thanks, great service!”

Helpful Report

Posted 1 year ago

“very efficient and fast to act on dispatch”

Helpful Report

Posted 1 year ago

“We've had parentshield for nearly a week now and it's honestly the best thing for parents to have piece of mind when their child has their first phone. I've already recommended it to friends.”

Helpful Report

Posted 1 year ago

“My 11 year old is about to start high school, and along with a little more independence comes a little more worry for us parents. She has just got a smart phone, and we all know how the world can be a pretty messed up place sometimes. Some may say this is an invasion of her privacy, but I say it's the best way to protect her from the sad reality that is world is not as innocent as she thinks it is, and I want to protect her from that evil for as long as I can. ParentShield is just another tool for me to do that.”

Helpful Report

Posted 1 year ago

“Easy to setup and use, offers great protection for little ones”

Helpful Report

Posted 1 year ago

“Have been contacting ParentShield last few days. On each occassion they have excelled in supporting me. Kudos to the whole team. Thank you Graham and Paul.”

Helpful Report

Posted 1 year ago

“I am unsure why this sum is for children. It doesn't stop the phone from accessing unsuitable material, it doesn't alert the parent if that happens. I will cancel my account after 1 month and revert to a normal sum company.”

Helpful Report

Posted 1 year ago

Hi Samantha, I can see you have never logged into the ParentShield Portal to set any controls, or set any alerts, or checked any of the activity on the SIM. We provide loads of tools, loads of support, and loads of features but if you don't want to use them, there is little we can do! You also have chosen a plan with no mobile data so any problems you are having will be down to the phone settings you have applied yourself. We are available on 03301221180 if you need a hand. We'd always fully refund anyone who bought something that wasn't for them. A one-star review is completely unwarranted when all you had to do is actually use the thing you bought.

Posted 1 year ago

ParentShield is rated 4.8 based on 624 reviews