ParentShield Reviews

Name: ParentShield
Address: Pioneer House, Stenson Road, Derby, Derbyshire
Rating: 4.83

4.8 Rating 624 Reviews

97 %

of reviewers recommend ParentShield

Company Reviews

Metrics

Info

4.8

Based on 624 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About ParentShield:

ParentShield is a Great Child-Safe and Parent Friendly Mobile Network. Only Children or people needing special facilities are allowed to use it.

Every feature of the Network is designed specifically for these users and features include advanced monitoring and safeguarding tools and spending and usage controls.

Visit Website

Phone:

03301221180

Email:

hello@engine-mobile.co.uk

Location:

Pioneer House,
Stenson Road,
Derby
Derbyshire
DE73 7HL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ParentShield is an excellent service. I was stunned when I launched a live chat and basically got straight through to who I think is one of the owner/devs. He was helpful, chatty and obviously knew exactly what I needed to know as well as making me laugh. Since there’s no downloadable app yet, I saved a shortcut to my phone and it behaves exactly like an app. It’s amazing for providing just the right amount of discrete control over your kid’s phone. For example I’ve got the basic contract with no included data, but I can apply a bit of data with payg and just switch it on for a bit when she’s heading home from school to make sure it’s going ok. Sim came quickly with a booklet and a sheet of stickers with her new phone number. It’s all really thoughtful and personalised and I’m recommending it to lots of people. Keep up the great work guys!”

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Posted 7 months ago

“Excellent service and support. Perfect to keep your mind at rest without seeming overbearing on your child, you can discreetly keep an eye their activity. The other advice the parent shield team give you about other elements of phone usage is also very valuable.”

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Posted 7 months ago

“Excellent service we have 3 boys that use ParentSheild and it gives us peace of mind thank you.”

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Posted 7 months ago

“Extremely clear advice and a brilliant service. I would thoroughly recommend to any parent trying to navigate the shark infested waters of children and mobile phones.”

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Posted 7 months ago

“Nothing short of fantastic x the parent app is easy to set up and configure to how you like it for your child. We don’t want any access to mobile data at all so we kept that switched off. We set the time controls to stop the calls and text half an hour before her bedtime (it would block mobile data too if you were allowing it) and set the word alerts so we get notified if those words are used, which is amazing. Having access to the calls and texts if we need to is such a good addition as it’s so worrying letting her have a phone, so knowing we have this if it’s ever needed is great. I’ve called up a few times and all of the staff are so friendly and accommodating, we absolutely recommend them 💯”

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Posted 7 months ago

“I got a Parent shield SIM for my daughter nearly three years ago and have just upgraded it to add more data as she goes to big school from next year. The team are brilliant and nothing is ever to much trouble. Everything works brilliantly and I have recommensed it to many people.”

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Posted 7 months ago

“Some gitches”

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Posted 7 months ago

Hi Kian, I'm sorry that you had difficulty logging in, it's not something that is usually an issue. It was Gmail that was the root cause, but I can understand the frustration. I can see that we managed to get the password change request through to you by SMS to bypass this. Should you require any further assistance, please don't hesitate to reach out. We're here to help.

Posted 7 months ago

“The SIM card doesn’t work”

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Posted 7 months ago

Hi Andy, I can see you spoke with Paul on the 18th. You had bought a locked phone on Ebay and we extended the first month so you wouldn't pay anything until you had got the phone unlocked. The SIM definitely does work, but will only work in a working, unlocked, phone. Will left a voicemail this morning. We'll cancel the billing for now and just give us a shout if you get the phone unlocked and still want the SIM.

Posted 7 months ago

“It's great, especially when teamed up with Family Link, peace of mind, I can listen to every phone call if need be, read every single text message received and sent ,AAA from me.”

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Posted 7 months ago

“Very pleased with the company go above and beyond to help This is my sons 2nd sim from parent sheild and it is very worth for what you pay you can alsome talk to people and not robots. Very helpful and answer all questions that you ask very polite when you speck to them . 😀 5 * from us”

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Posted 8 months ago

“Purchased the stage 1 sim for my son, it was very easy to set up, it came the next day. I feel at ease that he is safe with parentshield, no one can contact him except for myself and his dad. I get updates on what he does. Cannot recommed enough. I have told everyone I know about it”

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Posted 8 months ago

“Excellent product and service - responsive to queries and help when needed.”

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Posted 8 months ago

“Brilliant product and easy to use.”

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Posted 8 months ago

“Absolutely thrilled with the customer service and ease of set-up!”

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Posted 8 months ago

“Fantastic online support and a great product. Really happy with our purchase.”

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Posted 9 months ago

“We are so pleased with our ParentShield sim. Our son is enjoying having some new freedom with a phone, and we are all (including him!) grateful for the transparency and monitoring. We particularly like how bespoke you can make the settings, easy to adapt as kids grow up!”

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Posted 9 months ago

“I feel that this works great for text messages and calls, however feel that the next development would be tracking app and many youngsters now are using apps to communicate rather than text and calls. I like the fact that data can be turned off and that you are able to hear the calls between people also. Overall it is working well, however would like to see more development around app tracking partciularly around snapchat”

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Posted 9 months ago

“Absolutely fantastic service from the start. Questions answered immediately and with precise information. Extremely friendly after care. The sim itself is amazing and gives complete peace of mind. Best thing we ever did.”

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Posted 9 months ago

“Amazing service so glad I joined for my son.”

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Posted 9 months ago

“Customer service is definitely number one”

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Posted 9 months ago

ParentShield is rated 4.8 based on 624 reviews