ParcelDirect.ie Reviews

Name: ParcelDirect.ie
Address: Commerce House, 14 Washington Street West, Commerce House, 14 Washington Street West, Cork
Rating: 4.54

4.5 Rating 3,332 Reviews

89 %

of reviewers recommend ParcelDirect.ie

Company Reviews

Metrics

Info

4.5

Based on 3,332 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

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ParcelDirect.ie 5 star review on 24th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast, efficient, no nonsense courier service. Straight forward to book online. Excellent customer service. My go to courier.”

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Posted 6 months ago

“Website is easy to use. Sorted.”

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Posted 6 months ago

“Drop off location was wrong for usp Was driving around shops around and none have worked with parceldirect Then filled two contact forms on parceldirect.ie about the issue and never heard form them Zero help”

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Posted 6 months ago

“Website good easy for adding detail Price ok though should include vat on initial price”

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Posted 6 months ago

“It is nice and easy to user for end users”

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Posted 6 months ago

“Parcel was prepared and pickup day was decided. Pickup time was all day meanin g somebody needed to be there waiting ALL DAY. Nobody came to collect, but tracking stated that someone came but nobody was home?? I emailed the company and gbot a message back to say they would contact very soon! NO contact since then! Driver called next day instead and parcel was collected Delivery was done 2 days later which in this case was ok as no real urgency. Price was ok, but service and communications need to pick up a lot I think”

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Posted 6 months ago

“Sent a box to my daughter in Canada and it was so easy. Filled in the details online and printed off my label then dropped the box to designated location near me. To my great surprise she received the parcel 2 days later. Excellent service. I even got sent an email with a picture of box at her door. Highly recommend.”

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Posted 6 months ago

“Booked a collection to Germany. Got no confirmation email but payment deducted. Emailed no reply. Rang no answer!”

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Posted 7 months ago

“Courier comes much late than was mentioned in text massage. ALSO PARCEL ARRIVED DAMAGED!!! I was note in order fragile and extra printed at parcel HANDLE WITH CARE and THIS SIDE UP. NOT RECOMMENING ORDER BY GLS!!!”

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Posted 7 months ago

“Really easy and very clear website to use , collect from my house when they said and no issues at all , and they provide clear instructions on what you can have in the parcel , as this is our first time to send a parcel to Australia 🇦🇺 it was made so simple and we will definitely be using this company again 😀”

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Posted 7 months ago

“Online booking system allowed me to arrange, book & pay for, a drop off to a local store who unhelpfully told me that ‘we don’t do that anymore’ and by all means leave my parcel with a bunch of other uncollected parcels - pity those unsuspecting customers! Store assistant said they haven’t offered that service for over a month which begs the question why is it still noted online as a store that does! The store assistant advised I go to another store in a town some 20 miles away. I tried to call that second store several times to be sure they could accept my parcel to send to no answer. Tried multiple times to contact Parcel Direct to no avail. I can only rate them for an excellent looking website with non existent customer care. Went to try that 2nd store & if that didn’nt work either. Ended up delivering my parcel to Dublin myself - two hour round trip. I’ll try but think a refund will be as impossible to get as a reply from this company. Much time & frustration spent! Won’t try to use again & certainly will not recommend.”

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Posted 7 months ago

“This is not the first time I have used this company, I love that it is easy and fast to send a parcel. The prices for the shipment are delightful, and there is a courier for every purse. I will recommend you to everyone.”

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Posted 7 months ago

“Delighted with the service from ParcelDirect.ie, I had a parcel to send from Ireland to Cardiff and the whole process was very easy. I will use this again and have downloaded the app. Thanks”

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Posted 7 months ago

“Parcel was picked up by a very friendly person... It left Ireland and was delivered within 24 Hours... one day less than we were advised it would arrive.. we will certainly use your services again!!”

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Posted 7 months ago

“Failed to deliver our product to clients in Australia Decided the package pick up point was the Consignee so wasted days sending them queries instead of us. Then took more money from our account without permission or an invoice to ship the package all the way back to Ireland. Strange how ParcelDirect don't show the 2.5 stars (poor) review average from TrustPilot on their website”

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Posted 7 months ago

“I wish I read the reviews of Parcel Direct before using their service. Booked a pick-up in Ireland on July 1st, for July 2nd. Paid and confirmed. We are today on July 8th and the sender never received a call or visit for pick-up. Tried to contact Parceldirect online as they don't provide a phone number, no reply either. Don't loose your time and money with this not ghost operated company.”

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Posted 7 months ago

“I was looking to ship liquids to the USA from Ireland and with the restrictions with anpost I am so glad that parcel direct was there. I went to mail box etc in cork and they have a convenient drop off service. Additionally it was 40€ cheaper than other couriers. Super fantastic!”

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Posted 7 months ago

“I had an amazing experience they picked my parcel yesterday at my door step and it was delivered today so fast and reliable thank you parcel direct I highly recommend and the price I paid it was worthy it very affordable”

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Posted 7 months ago

“Excellent courier service. Really easy to book, great options for different prices. Would definitely use again.”

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Posted 7 months ago

“Great user experience.”

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Posted 7 months ago

ParcelDirect.ie is rated 4.5 based on 3,332 reviews