ParcelDirect.ie Reviews

Name: ParcelDirect.ie
Address: Commerce House, 14 Washington Street West, Commerce House, 14 Washington Street West, Cork
Rating: 4.55

4.6 Rating 3,280 Reviews

90 %

of reviewers recommend ParcelDirect.ie

Company Reviews

Metrics

Info

4.6

Based on 3,280 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

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ParcelDirect.ie 5 star review on 3rd December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super quick easy way to collect and receive parcel with great customer support! Thank you”

Helpful Report

Posted 10 months ago

“Always there when needed great prices swift service”

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Posted 10 months ago

“I started the process during a website glitch for the company, but when i phoned the nice guy on the call told me to try later and all would be well. the price is excellent, no silly extra surcharges added on at the end (like other companies). the forms are easy to complete. pick-up is tomorrow and if the bag gets to where it's supposed to go, i'll still be happy with the process.”

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Posted 10 months ago

“The most competitively priced delivery each time I compare with other sites -that a lot of the time now I just go straight to them. Package has always arrived to its destination in tact. Can’t fault them”

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Posted 10 months ago

“My parcel was supposed to be collected on the 19/1/2024 between 9am and 5.30pm they did not turn up for it I received no email or phone call to explain as to why it was not collected I've sent two email and rang their number at least 20 times and nobody's answerd the phone or emailed me back to let me know why this has happened they were good enough to take my order and payment but not good enough to get back to me customer service is appalling”

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Posted 10 months ago

“Niel from Fedex is so helpful and friendly with my parcel delivery all the time.”

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Posted 10 months ago

“A solid company”

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Posted 10 months ago

“Parcel was due to be collected on thursay, driver rang doorbell once and drove off when I rang parcel direct I was told it would be definetely collected friday...waited but no collection. No contact until I emailed the following tuesday then had to bring parcel to different location to be collected finally a week later and no apologies received.”

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Posted 10 months ago

“It does not get much worse than this. Trust me. I go online to this site and choose a carrier. I get an emai saying that carrier cannot do the job. I am also told that I have been upgraded to different carrier. However, among my options, when I first booked, was this new carrier and they were, in fact cheaper !!. Parcel was not collected the next day. Parcel was not collected the day after that either. I called and cancelled. I was told,sorry you will get a refund. One month later, no refund. How about that? Emailed to no affect. Now taking further action to get my money back.”

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Posted 10 months ago

“Very easy to book a collection of a parcel for delivery in Canada at very competitive rates”

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Posted 10 months ago

“Absolutely shocking service and terrible customer service. Have used this company twice and both times my parcel was lost. The first time I chased and chased for updates and there was no proactive communication. The box could not be found so I had to send a replacement. They eventually found the missing box and delivered it to my customer as well as the replacement. I decided to give them a second chance and used them again and the exact same thing has occurred. My box has disappeared, nobody can tell me where it is and Parceldirect are no longer even replying to my emails. My customer is messaging me continuously for updates and I cannot tell him anything. No proactive communication from Parceldirect and shocking that they are now ignoring me completely.”

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Posted 11 months ago

“Great service. No hassle service. Large package picked up in Dublin on Friday and arrived at its UK destination mid Monday morning. Will be using this service again. .”

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Posted 11 months ago

“Very easy to use. Competitive prices. I will be using it again.”

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Posted 11 months ago

“Easy to deal with 🥰”

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Posted 11 months ago

“Excellent all round. Website, price, collection, delivery. See you next time.”

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Posted 11 months ago

“Their service is an absolute disgrace. I was waiting 2 consecutive days past the collection date they committed for the package to be picked up. I was reassured multiple times by their staff it’ll be collected and it wasn’t. No respect for customers time, if I could give them zero stars I would. An absolute waste of 2 days of mine and other persons time to wait for collection and delivery. Avoid them, you’d be quicker to do it yourself. Interestingly, they put a customer rating of 4.5 on their company website. Laughable and dishonest. The feedback on google is telling, I wish I checked it before engaging.”

Helpful Report

Posted 11 months ago

“We have dealt with them for a number of years now and generally the service is good BUT when it goes wrong it goes horribly wrong, and they have no control whatsoever over the couriers they deal with. Nor do they stand up to them and hold them accountable. Twice now FedEx has run roughshod over us. they lost two parcels - one valued at €8500 which would never have been found but for the very honest man in a remote Canadian village who received it. The second valued at €5,500 which after 9 weeks FedEx still won't admit they have lost. And Parcel direct are letting them away with it. We have a client who is furious and wants us to refund them and we will have to wait on FedEx firstly to admit responsibility and then to decide when they are good and ready if they will pay us in spite of the fact that the item is fully insured. It is an outright scandal. We pay a middle man to fight for us but Parcel Direct fall sadly short of the mark”

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Posted 11 months ago

“Fantastic experience.”

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Posted 11 months ago

“Very easy to use and a great service.”

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Posted 11 months ago

“The process was very easy from start to finish. I got updated on every step of the way for my package by text.”

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Posted 11 months ago

ParcelDirect.ie is rated 4.6 based on 3,280 reviews