ParcelDirect.ie Reviews

Name: ParcelDirect.ie
Address: Commerce House, 14 Washington Street West, Commerce House, 14 Washington Street West, Cork
Rating: 4.53

4.5 Rating 3,335 Reviews

89 %

of reviewers recommend ParcelDirect.ie

Company Reviews

Metrics

Info

4.5

Based on 3,335 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

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ParcelDirect.ie 5 star review on 24th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Efficient and hassle free. Would recommend!”

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Posted 3 years ago

“Quick and effective”

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Posted 3 years ago

“i can only offer this company. they did what they promised. i ordered express delivery and they delievered in 2 days.”

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Posted 3 years ago

“very good website,easy steps to follow and nonese time wasting .top marks”

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Posted 3 years ago

“Very easy to use”

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Posted 3 years ago

“I was very satisfied with this service from point of initial contact right through to execution of order instructions and consequent feedback Definitely a parcel service to recommend for service excellence and customer focus”

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Posted 3 years ago

Hi Richard, Thanks very much for taking the time to write such a nice review. All the best, PD

Posted 3 years ago

“Very good 🙂”

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Posted 3 years ago

“Totally professional staff. Well done to all concerned you made one special lady very very happy. Thank you.”

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Posted 3 years ago

“Looking for a courier service to transport my 30kg parcel to Germany took hours of adding the detailed answers into the various couriers websites. DHL asked Euro 197.34 which I considered excessive. DPD repeatedly answered " Too heavy ". DPD repeatedly asked :"Repack into smaller parcels" which needed separate documentation for each package. TRUSTPILOT answered which couriers had loads of warning reviews causing me to avoid them. After many hours of investigating GLS, UPS, FedEx and others I came across PARCEL DIRECT i.e. : WITHIN MINUTES I RECEIVED THE SHIPPING LABEL I NEEDED and the Parcel is on its way to Germany. I recommend to directly contact PARCEL DIRECT since they show all the various quotations and information at one glance! THANK YOU, Karl H.Keller”

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Posted 3 years ago

“They’re very good the website is very easy and quickly, the price is very affordable I hope it get there according to what is written”

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Posted 3 years ago

“Good prices, great website easy to use”

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Posted 3 years ago

“I paid parcel direct €56 order pd6901057 and now FedEx have sent me a bill for €156.00. Unable to contact parcel direct. Please clarify.”

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Posted 3 years ago

Hi Catherine, Thanks for taking the time to let us know about your shipment. Your shipment contained a very high-value item going to the UK. Since the UK have left the EU, all shipments from the EU are subject to import duties and VAT. This was an Import Duty and VAT bill from the UK Government HMRC and not from us. It is just an unfortunate aspect of Brexit. All the best, PD

Posted 3 years ago

“The best parcel experience yet! Clear website, easy to follow instructions, humans available to respond to queries, prompt collection. I was never this lucky before!”

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Posted 3 years ago

“After some initial problems tracking package , bit of a mix up with pick up . The delivery time was very good . Very happy with the service”

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Posted 3 years ago

“Great website and easy to use, gave great options for couriers with a range of prices to suit needs.”

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Posted 3 years ago

“Terrible experience dealing with parcel direct I paid for them to collect and drop off a parcel for me on the 7th and its now the 18th I have contacted them a number of times with reply's of sending a driver asap to collect then they wouldn't show up.This has happened more then 3 occasions last week I have since asked for a refund and I will go else where for a courier, extremely disappointed with them.I hope they can sort out whatever issue it is there having to be letting down there customers so badly.”

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Posted 3 years ago

Hi Fergal, Thanks for taking the time to let us know about your shipment and sorry for the mix-up and delay with this collection from our local drop off point. we have worked hard now to resolve this and the parcel has been delivered safely. Again thanks for the feedback which allows us to fix these issues going forward. All the best, PD

Posted 3 years ago

“ParcelDirect was easy to use. It was a straightforward process and their website is very easy to navigate. Once I put through my booking, I was given clear instructions on what would happen with my parcel. I also received an invoice straight away which left it easy for my accounts. I was extremely happy with the service I recieved. Thank you”

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Posted 3 years ago

“Great website management, no problems with delivery.”

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Posted 3 years ago

“This is my first experience using PARCEL Direct. Using the online application was easy. Unfortunately, the Centra Shop I nominated for collection would not accept the parcel as it was rather large for them to accommodate. A quick phone call to Parcel Direct resolved the difficulty and within a few hours, my parcel was collected from my address. Super service from PARCEL DIRECT. I will be recommending it to friends and keeping it in mind for future use.”

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Posted 3 years ago

“Excellent service reliable and trustworthy would definitely recommend great customer service”

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Posted 3 years ago

ParcelDirect.ie is rated 4.5 based on 3,335 reviews