ParcelDirect.ie Reviews

Name: ParcelDirect.ie
Address: Commerce House, 14 Washington Street West, Commerce House, 14 Washington Street West, Cork
Rating: 4.55

4.6 Rating 3,280 Reviews

90 %

of reviewers recommend ParcelDirect.ie

Company Reviews

Metrics

Info

4.6

Based on 3,280 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

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ParcelDirect.ie 5 star review on 3rd December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to use and cheapest! Great company overall”

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Posted 3 months ago

“I have used them for work and now for personal business because simply they’re good.”

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Posted 3 months ago

“Hi booked a box to be collected on the 5th of August and it's still here never collected, when my husband got in touch with parcel direct they said it would be collected next day , we have stayed in waiting for it to be collected every day from the 6th of Aug till the 14th August, rebooted it again with parcel direct on the 21st again said it would be the next day , thus morning my husband asked for a refund and got an email stating we would get a refund and it would take 5 to 10 days ,not happy with that ,and not even an apology, we have used this company lots of times and never a problem, A lack of communication and not answering our calls ,very disappointed”

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Posted 3 months ago

“Very easy to use and was the cheapest option I could find!”

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Posted 3 months ago

“Very Cheap to deliver my parcel.”

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Posted 3 months ago

“Appalled by the awful services. I was charged twice by parcel direct for goods transfer from Ireland to UK. In their email for clarification they wrote that the onus is on the person sending goods to check for custom charges. I would advise not to use the services as you would be charged twice. If there was a zero star review option, I would have chosen it.”

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Posted 3 months ago

“The website is smooth, everything is fast, you can compare different service. However, when asking for payment, the layout to put card details in put me off (even I heard about parceldirect before), look a bit not safe to me, have to use my virtual card details just to be safe. It would be great if you can improve layout of card payment screen to make it more professional or may be add paypal just to bring peace to customers' mind. Overall, still great choice.”

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Posted 3 months ago

“My parcel was kept for 4 working days iat the drop of point 😡. I had to pick it up back and use another courier . Unprofessional”

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Posted 3 months ago

“At first it seems like a great system. However the confirmation email we’re not send to sender or recipient. No ability to track. Two emails sent and not replied to. Phone number on system was not answered and no voicemail. 3 different attempts. Would not use again”

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Posted 3 months ago

“Fast, efficient, no nonsense courier service. Straight forward to book online. Excellent customer service. My go to courier.”

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Posted 3 months ago

“Website is easy to use. Sorted.”

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Posted 3 months ago

“Drop off location was wrong for usp Was driving around shops around and none have worked with parceldirect Then filled two contact forms on parceldirect.ie about the issue and never heard form them Zero help”

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Posted 4 months ago

“Website good easy for adding detail Price ok though should include vat on initial price”

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Posted 4 months ago

“It is nice and easy to user for end users”

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Posted 4 months ago

“Parcel was prepared and pickup day was decided. Pickup time was all day meanin g somebody needed to be there waiting ALL DAY. Nobody came to collect, but tracking stated that someone came but nobody was home?? I emailed the company and gbot a message back to say they would contact very soon! NO contact since then! Driver called next day instead and parcel was collected Delivery was done 2 days later which in this case was ok as no real urgency. Price was ok, but service and communications need to pick up a lot I think”

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Posted 4 months ago

“Sent a box to my daughter in Canada and it was so easy. Filled in the details online and printed off my label then dropped the box to designated location near me. To my great surprise she received the parcel 2 days later. Excellent service. I even got sent an email with a picture of box at her door. Highly recommend.”

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Posted 4 months ago

“Booked a collection to Germany. Got no confirmation email but payment deducted. Emailed no reply. Rang no answer!”

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Posted 4 months ago

“Courier comes much late than was mentioned in text massage. ALSO PARCEL ARRIVED DAMAGED!!! I was note in order fragile and extra printed at parcel HANDLE WITH CARE and THIS SIDE UP. NOT RECOMMENING ORDER BY GLS!!!”

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Posted 4 months ago

“Really easy and very clear website to use , collect from my house when they said and no issues at all , and they provide clear instructions on what you can have in the parcel , as this is our first time to send a parcel to Australia 🇦🇺 it was made so simple and we will definitely be using this company again 😀”

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Posted 4 months ago

“Online booking system allowed me to arrange, book & pay for, a drop off to a local store who unhelpfully told me that ‘we don’t do that anymore’ and by all means leave my parcel with a bunch of other uncollected parcels - pity those unsuspecting customers! Store assistant said they haven’t offered that service for over a month which begs the question why is it still noted online as a store that does! The store assistant advised I go to another store in a town some 20 miles away. I tried to call that second store several times to be sure they could accept my parcel to send to no answer. Tried multiple times to contact Parcel Direct to no avail. I can only rate them for an excellent looking website with non existent customer care. Went to try that 2nd store & if that didn’nt work either. Ended up delivering my parcel to Dublin myself - two hour round trip. I’ll try but think a refund will be as impossible to get as a reply from this company. Much time & frustration spent! Won’t try to use again & certainly will not recommend.”

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Posted 4 months ago

ParcelDirect.ie is rated 4.6 based on 3,280 reviews