ParcelDirect.ie Reviews

Name: ParcelDirect.ie
Address: Commerce House, 14 Washington Street West, Commerce House, 14 Washington Street West, Cork
Rating: 4.55

4.6 Rating 3,282 Reviews

90 %

of reviewers recommend ParcelDirect.ie

Company Reviews

Metrics

Info

4.6

Based on 3,282 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Such a great website to use. Could not be easier to send a parcel. Have used it for national and international packages. Never any problem. Efficient and cost-effective.”

Helpful Report

Posted 2 years ago

Hi, Thank you for the 5-star review! We are delighted to see that you were able to navigate the website and get your order through, stress-free! If we can help with anything, please do not hesitate to get in touch. All the best, PD Support

Posted 2 years ago

“I have tried to send 3 parcels to the UK since last Monday. I failed on 3 attempts with mainline couriers. I logged on to parcel direct this morning which offered a user-friendly site and got the job done for me within 10 minutes. Regards, Michael Cormack”

Helpful Report

Posted 2 years ago

Hi, Thank you for the 5-star review! We are delighted to be able to offer you a reliable courier service at a fair price! If we can help with anything, please do not hesitate to get in touch. All the best, PD Support

Posted 2 years ago

“So great Thank you”

Helpful Report

Posted 2 years ago

Hi, Thank you for the 5-star review! If we can help with anything, please do not hesitate to get in touch. All the best, PD Support

Posted 2 years ago

“My canvas 36 x48 inch was picked up at my home cork on Friday and delivered to Dundee Monday that’s some service”

Helpful Report

Posted 2 years ago

Hi, Thank you for the 5-star review! We are happy to offer a door to door service all at a fair price! If we can help with anything, please do not hesitate to get in touch. All the best, PD Support

Posted 2 years ago

“Great service and customer care over the phone (makes a nice change being able to talk to someone).”

Helpful Report

Posted 2 years ago

Hi, Thank you for the 5-star review! Our support is always available via phone and email! If we can help with anything, please do not hesitate to get in touch. All the best, PD Support

Posted 2 years ago

“I have been using ParcelDirect.ie for several years now. I have never had any problems with them. The webpage is very easy to navigate, even an inexperienced user can order a service and make a payment. It is easy to get through to the customer service and clarify any details of the service. I highly recommend ParcelDirect.ie for shipping.”

Helpful Report

Posted 2 years ago

Hi, Thank you for the 5-star review! We are delighted to have you as a long-term customer and to help you with all your shipping needs. If we can help with anything, please do not hesitate to get in touch. All the best, PD Support

Posted 2 years ago

“We have not yet sent our parcels but everything is arranged already. Until now I can say that they offer the best price and that the online portal works perfectly. Thanks!”

Helpful Report

Posted 2 years ago

Hi, Thank you for the 5-star review! We are always updating our website to make it even easier to use! If we can help with anything, please do not hesitate to get in touch. All the best, PD Support

Posted 2 years ago

“Very easy to access and I was able to drop the package off at a nearby shop for collection. This is extremely convenient.”

Helpful Report

Posted 2 years ago

Hi, Thank you for the 5-star review! We are delighted to see you found our drop-off service to be convenient for your needs! If we can help with anything, please do not hesitate to get in touch. All the best, PD Support

Posted 2 years ago

“Found by chance of Google search. Really helpful and friendly service. Helped me with a quick turnaround in a short period. Highly recommend.”

Helpful Report

Posted 2 years ago

Hi, Thank you for the 5-star review! We work hard on our online presence to get our name out there! If we can help with anything, please do not hesitate to get in touch. All the best, PD Support

Posted 2 years ago

“My 2nd time using Parcel Direct for parcel delivery to the Netherlands. Super easy booking, simple explanation of each step. Speedy delivery, to a grateful student. Highly Recommended”

Helpful Report

Posted 2 years ago

Hi, Thank you for the 5-star review! We are always happy to help with all your shipping needs! If we can help with anything, please do not hesitate to get in touch. All the best, PD Support

Posted 2 years ago

“Very good service, quick and easy to use”

Helpful Report

Posted 2 years ago

Hi, Thank you for the 5-star review! We are always trying to find new ways to make the site even easier to use! If we can help with anything, please do not hesitate to get in touch. All the best, PD Support

Posted 2 years ago

“Total nonsense...there are hidden costs wasn't even mentioned...i sent my parcel 5th of may...its bn 13 days the receiver still didn't receive after paying the hidden costs too....very disappointing...money waste...i wonder how do i claim my money back now...”

Helpful Report

Posted 2 years ago

Hi, I am very sorry for your experience with our service. I do just have to explain that the "hidden" costs you are mentioning are most likely customs fees, these are on all shipments leaving the EU and they are paid to the government of the destination country. However, once these fees were paid, the parcel would usually be delivered shortly after, please can you contact our support team and we will look into this for you. All the best, PD

Posted 2 years ago

“very easy to use great service”

Helpful Report

Posted 2 years ago

Hi, Thank you for the 5-star review! We are always happy to help with all your shipping needs! If we can help with anything, please do not hesitate to get in touch. All the best, PD Support

Posted 2 years ago

“Phoned the guys in parcel direct as I was having problems in sending a parcel out. They were very helpful and pleasant to deal with. Will use again for sure”

Helpful Report

Posted 2 years ago

Hi, Thank you for the 5-star review! We are happy our customer support was able to assist you. If we can help with anything, please do not hesitate to get in touch. All the best, PD Support

Posted 2 years ago

“This was my first time using parcel direct and I was very impressed with the efficiency of the service. My parcel was easy to track & delivered promptly. I will certainly be using parcel direct again. And will highly recommend the service to my friends/ family.”

Helpful Report

Posted 2 years ago

Hi, Thank you for the 5-star review! We are always happy to help with all your shipping needs! If we can help with anything, please do not hesitate to get in touch. All the best, PD Support

Posted 2 years ago

“Unreliable. Ordered a parcel delivery through the website, once arrived at the drop off point I've been told that the pick-up code wasn't working. Tech support wasn't available nor over the phone neither via mail (6 pm). Once in contact with customer support the day after, order got cancelled. I'm still waiting for the refund, after 30 days.”

Helpful Report

Posted 2 years ago

Hi, Thank you for the review and I am very sorry for this experience, please can you contact our support and we will get this looked into. All the best, PD Support

Posted 2 years ago

“Good service,easy to book, and lot of different choice possible.”

Helpful Report

Posted 2 years ago

Hi, Thank you for the 5-star review! We are always trying to further improve our site to make it as easy as possible. If we can help with anything, please do not hesitate to get in touch. All the best, PD Support

Posted 2 years ago

“Easy use and many options”

Helpful Report

Posted 2 years ago

Hi, Thank you for the 5-star review! We aim to provide as many options as possible to suit every customers needs! If we can help with anything, please do not hesitate to get in touch. All the best, PD Support

Posted 2 years ago

“Express and truly faithful”

Helpful Report

Posted 2 years ago

Hi, Thank you for the 5-star review! We are always happy to help with all your shipping needs! If we can help with anything, please do not hesitate to get in touch. All the best, PD Support

Posted 2 years ago

“Never had any trouble with them! Always on time, understanding and professional”

Helpful Report

Posted 2 years ago

Hi, Thank you for your 5-star review! We are happy to see that shipping is made as easy as possible for you. If we can help with anything, please do not hesitate to contact us. All the best, PD Support

Posted 2 years ago

ParcelDirect.ie is rated 4.6 based on 3,282 reviews